question Re: How can I impersonate someone (desktop) and then launch the new "Now Mobile" app to test UX for a users w/ no / different roles? in Developer forum

How can I impersonate someone (desktop) and then launch the new "Now Mobile" app to test UX for a users w/ no / different roles?

apjohn2 — Fri, 14 Feb 2020 19:29:19 GMT

TL;DR:

With the "Classic" app you can open a browser to your instance and just change the URL after ".com/" to ".com/$m.do" and hit Enter and it will redirect you to the mobile app experience.

Is there a similar trick to this w/ the new Now Mobile app?

Background/more info:

We just upgraded to NY. The Now Mobile app is very simple and attractive and I believe enabling it will be a huge win with very little uplift.

I am referencing all the docs pages about the app. I have it enabled and know how to configure it.

I am asking here for help because I can't figure out how to impersonate another user and use the app at the same time. We authenticate through ADFS/Azure, so if I log out of Now Mobile and then attempt to login again it automatically redirects to our ADFS login page.

Re: How can I impersonate someone (desktop) and then launch the new "Now Mobile" app to test UX for a users w/ no / different roles?

Joshwa Antony S — Mon, 24 Feb 2020 11:13:06 GMT

Hello Aaron

No OOB way to impersonate in native mobile apps (Agent/NOW/Onboarding). You could try simulator which can download the apps from app/play store and run.

Another way is disabling you SSO when you are testing app (This will impact other developers who are using non prod) that way you will not be redirected to SSO page and you will get local login page where you can give test user credentials.

We created a test account in our AD and we are associating & excluding appropriate roles to the user in ServiceNow to test the functionality of App.

Catalog items & knowledge article related screens are coming mesp portal which you can run from your desktop as well

eg:- <yourinstance>.service-now.com/mesp?id=sc_cat_item&sys_id=<sysid of item>

Regards,

JAS

Re: How can I impersonate someone (desktop) and then launch the new "Now Mobile" app to test UX for a users w/ no / different roles?

vinothkumar — Mon, 24 Feb 2020 11:22:38 GMT

Hello Aaron,

You have to create some manual account for testing by providing the same role as that of the user you want to test it and that is how we have been doing in our instance.

Re: How can I impersonate someone (desktop) and then launch the new "Now Mobile" app to test UX for a users w/ no / different roles?

apjohn2 — Thu, 27 Feb 2020 19:25:15 GMT

Thanks for that. Sometimes knowing that there's only one option is a comfort. (I ended up adding a Test User account in our AD w/ attributes needed and have been testing that way.)

Re: How can I impersonate someone (desktop) and then launch the new "Now Mobile" app to test UX for a users w/ no / different roles?

ServiceNow Tec2 — Fri, 13 Mar 2020 04:17:57 GMT

This has been resolved by ServiceNow Technical Support. Please refer to KB0775575 for more information.

Re: How can I impersonate someone (desktop) and then launch the new "Now Mobile" app to test UX for a users w/ no / different roles?

apjohn2 — Fri, 13 Mar 2020 12:34:05 GMT

I am not able to open that KB. I see a very brief error message in the browser tab (see below) then get redirected to this docs page.

(Edit) - I decided to give the resultant instructions a try.

Step one in the page linked above says to follow instructions on a different page.

Those instructions start with creating an applet using Studio. But the instructions don't appear to match the current Studio functionality for creating a new application. Additionally it is very unclear how this new app I'm creating (if I was to create it) could be used to redirect users to the Now Mobile app when they click a link to a specific Order Guide in the Service Portal (but so that it opens in the app, not in a browser).

Could really use some help here. If I should submit a case let me know please.

Re: How can I impersonate someone (desktop) and then launch the new "Now Mobile" app to test UX for a users w/ no / different roles?

Joshwa Antony S — Fri, 13 Mar 2020 15:04:00 GMT

Hello,

It redirects to https://docs.servicenow.com/bundle/newyork-mobile/page/administer/tablet-mobile-ui/task/sg-configure-url-screen.html (Configure URL Applet) ??

Regards,

JAS

Re: How can I impersonate someone (desktop) and then launch the new "Now Mobile" app to test UX for a users w/ no / different roles?

apjohn2 — Fri, 13 Mar 2020 17:13:25 GMT

I guess embedding video doesn't work here.

Here's a link to a video demonstrating the redirect: https://vimeo.com/397476098

Re: How can I impersonate someone (desktop) and then launch the new "Now Mobile" app to test UX for a users w/ no / different roles?

Joshwa Antony S — Fri, 13 Mar 2020 18:44:43 GMT

Hello Aaron,

I guess "ServiceNow Technical Support" user mistakenly updated this post.

I even checked in HI portal and it shows how to Configure URL applet. So its not related to the query that you asked in this post. 🙂

Regards,

JAS