question Re: Inbound action calling cart no longer working in Developer forum

Inbound action calling cart no longer working

matt_a — Wed, 28 Oct 2020 12:00:55 GMT

I have an inbound action running on our instance that calls the cart and produces a request with the information provided.

However, since we moved to Paris, this has been failing to run with the following entry in the log:

*** WARNING *** Evaluator: com.glideapp.servicecatalog.exceptions.CartException: Your cart has item(s) no longer available. Please remove <item name was here> from cart to continue with the checkout

I have checked the form and the sender of the email has the permission to view and submit the item.

I also located this KB article: https://hi.service-now.com/kb_view.do?sysparm_article=KB0815421

But cannot locate the record it suggests and looking through the cart UI pages on our instance, none have been configured and are OOB.

Any ideas?

Re: Inbound action calling cart no longer working

Ankur Bawiskar — Wed, 28 Oct 2020 12:11:38 GMT

@matt.a

The steps for resolution are mentioned there.

Did you follow those

Regards
Ankur

Re: Inbound action calling cart no longer working

matt_a — Wed, 28 Oct 2020 12:14:33 GMT

Yes - But cannot locate the record it suggests and looking through the cart UI pages on our instance, none have been configured and are OOB.

also: I have checked the form and the sender of the email has the permission to view and submit the item.

Re: Inbound action calling cart no longer working

matt_a — Wed, 28 Oct 2020 14:56:26 GMT

I worked it out.

The comment is a little misleading on the KB article

If user criteria are not needed, you may remove user criteria from the catalog items 'Available for' section.

It still requires the user criteria there, but with no roles / criteria selected in the user criteria!

Re: Inbound action calling cart no longer working

fabinamehar — Fri, 16 Aug 2024 11:15:46 GMT

This can also happen when the "available for' is empty on a catalog item. You can resolve that by doing the following .

Add the "Available for" --> "Any User". OR
If you don't want to select "Any User" from the prepopulated list in the "Available For", then you can click on the "New" (Instead of Edit) and create a custom list of the user criteria to whom you want to give access to the catalog item. OR
You can click on Edit and add user criteria that match the current user who is placing the order.

For additional info refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867379

Please mark helpful if this helped you.