https://www.servicenow.com/community/developer-forum/how-to-use-assignment-rules-with-schedules/m-p/1390500#M47426 <P>Hi,</P> <P>Sorry for late answer.</P> <P>I tried something as below with due date for testing. you can change it to creation date.</P> <P>var date = new GlideDateTime(current.due_date);<BR />var schedule = new GlideSchedule("08fcd0830a0a0b2600079f56b1adb9ae");<BR />var flag = schedule.isInSchedule(date);<BR />gs.log(flag,'ScheduleCheck');<BR />if(flag == true){<BR />current.assignment_group.setDisplayValue("Hardware"); <BR />}else{<BR />var date = new GlideDateTime(current.due_date);<BR />var schedule = new GlideSchedule("7b2af55ddbe814108844e1bb4b961953");<BR />var flagNew = schedule.isInSchedule(date);<BR />gs.log(flagNew ,'ScheduleCheck');<BR />if(flagNew == true){<BR />current.assignment_group.setDisplayValue("Software"); <BR />}<BR />}</P> <P>&nbsp;</P> <P>This are my schedule sys id and groups name please change those.</P> <P><BR />Thanks,<BR />Ashutosh</P> Sat, 02 May 2020 10:00:34 GMT Ashutosh Munot1 2020-05-02T10:00:34Z https://www.servicenow.com/community/developer-forum/how-to-use-assignment-rules-with-schedules/m-p/1390496#M47422 <P>I have two assignment rules set up that control the group assignment of certain incidents based on the conditions of business and non-business hours.&nbsp; Assignment rule A has conditions to assign the incident to Team A during business hours.&nbsp; Assignment rule B has conditions to assign the incident to Team B during non-business hours.&nbsp; I would take this a step further and incorporate our holiday schedule in ServiceNow into these assignment rules so if an incident comes in during business hours that is also a holiday, the incident is assigned to Team B rather than Team A.&nbsp; ServiceNow HI says this is not possible in OOB assignment rules.&nbsp; So I’m reaching out to the Community to see if anyone has come up with a solution for this.&nbsp;&nbsp; Thanks.</P> Thu, 30 Apr 2020 18:15:14 GMT https://www.servicenow.com/community/developer-forum/how-to-use-assignment-rules-with-schedules/m-p/1390496#M47422 chrish5 2020-04-30T18:15:14Z https://www.servicenow.com/community/developer-forum/how-to-use-assignment-rules-with-schedules/m-p/1390497#M47423 <P>Hi Chrish,</P> <P>I think on-call scheduling will fit into this requirement, can you below link:</P> <P><A href="https://docs.servicenow.com/bundle/madrid-release-notes/page/release-notes/it-service-management/on-call-scheduling-rn.html" rel="nofollow">https://docs.servicenow.com/bundle/madrid-release-notes/page/release-notes/it-service-management/on-call-scheduling-rn.html</A></P> Thu, 30 Apr 2020 18:50:15 GMT https://www.servicenow.com/community/developer-forum/how-to-use-assignment-rules-with-schedules/m-p/1390497#M47423 Gowrisankar Sat 2020-04-30T18:50:15Z https://www.servicenow.com/community/developer-forum/how-to-use-assignment-rules-with-schedules/m-p/1390498#M47424 <P>Hi,<BR /><BR />We have to script in script field of the Assignment rule for this. Do you have a schedule created for this? like 8*5 weekdays and including holidays.<BR /><BR />Thanks,<BR />Ashutosh</P> Thu, 30 Apr 2020 19:18:52 GMT https://www.servicenow.com/community/developer-forum/how-to-use-assignment-rules-with-schedules/m-p/1390498#M47424 Ashutosh Munot1 2020-04-30T19:18:52Z https://www.servicenow.com/community/developer-forum/how-to-use-assignment-rules-with-schedules/m-p/1390499#M47425 <P>Hi Ashutosh,</P> <P>Yes, we have a schedule.&nbsp; Can you provide an example of the script you use for this?&nbsp; That would be very helpful.&nbsp;</P> <P>Thanks,</P> <P>Chris</P> <H5>&nbsp;</H5> Thu, 30 Apr 2020 23:38:53 GMT https://www.servicenow.com/community/developer-forum/how-to-use-assignment-rules-with-schedules/m-p/1390499#M47425 chrish5 2020-04-30T23:38:53Z https://www.servicenow.com/community/developer-forum/how-to-use-assignment-rules-with-schedules/m-p/1390500#M47426 <P>Hi,</P> <P>Sorry for late answer.</P> <P>I tried something as below with due date for testing. you can change it to creation date.</P> <P>var date = new GlideDateTime(current.due_date);<BR />var schedule = new GlideSchedule("08fcd0830a0a0b2600079f56b1adb9ae");<BR />var flag = schedule.isInSchedule(date);<BR />gs.log(flag,'ScheduleCheck');<BR />if(flag == true){<BR />current.assignment_group.setDisplayValue("Hardware"); <BR />}else{<BR />var date = new GlideDateTime(current.due_date);<BR />var schedule = new GlideSchedule("7b2af55ddbe814108844e1bb4b961953");<BR />var flagNew = schedule.isInSchedule(date);<BR />gs.log(flagNew ,'ScheduleCheck');<BR />if(flagNew == true){<BR />current.assignment_group.setDisplayValue("Software"); <BR />}<BR />}</P> <P>&nbsp;</P> <P>This are my schedule sys id and groups name please change those.</P> <P><BR />Thanks,<BR />Ashutosh</P> Sat, 02 May 2020 10:00:34 GMT https://www.servicenow.com/community/developer-forum/how-to-use-assignment-rules-with-schedules/m-p/1390500#M47426 Ashutosh Munot1 2020-05-02T10:00:34Z https://www.servicenow.com/community/developer-forum/how-to-use-assignment-rules-with-schedules/m-p/1390501#M47427 <P>Ashutosh,</P> <P>With just a little change to the code, I was able to use this and it works great.</P> <P>I appreciate your assistance!</P> <P>&nbsp;</P> <P>Chris</P> Wed, 13 May 2020 12:42:26 GMT https://www.servicenow.com/community/developer-forum/how-to-use-assignment-rules-with-schedules/m-p/1390501#M47427 chrish5 2020-05-13T12:42:26Z