question Want to Populate Choices in the Category and Sub-Category Fields of Case form in Developer forum

Want to Populate Choices in the Category and Sub-Category Fields of Case form

Balaraju K B — Thu, 17 Sep 2020 07:52:25 GMT

Hi Team,

I have two drop-down fields category and sub-category on case form.I want to add choices to these two fields both fields are drop-down.

For Category i have 4-choices For example : A,B,C,D is the 4 categories.
If Category selected is 'A' then For Sub-category there are some choices to be added.
Similarly if category selected is 'B' then For 'B' category there will be some choices in the Sub-category drop-down.

Let me know the script for this ???

Thanks in Advance

Balaraju

Re: Want to Populate Choices in the Category and Sub-Category Fields of Case form

Dhananjay Pawar — Thu, 17 Sep 2020 07:56:14 GMT

Hi,

No need to have script for the,

If you check incident category and sub category functionality you will understand.

You need to set dependent fields for subcategory.

Thanks,

Dhananjay.

Re: Want to Populate Choices in the Category and Sub-Category Fields of Case form

Dhananjay Pawar — Thu, 17 Sep 2020 08:01:50 GMT

Process.

Right click on subcategory -> configure dictionary -> under dependent value section select category field as dependent field(check attached screenshot)

Then under choice related list add total choices and set dependent values(check attached screenshot)

Re: Want to Populate Choices in the Category and Sub-Category Fields of Case form

Balaraju K B — Thu, 17 Sep 2020 08:10:35 GMT

First Category Itself Contains 47 subcategory choices is it good to use deependent field?

No i think that's why looking for client script.

Re: Want to Populate Choices in the Category and Sub-Category Fields of Case form

Dhananjay Pawar — Thu, 17 Sep 2020 08:35:26 GMT

Hi,

You can use and it is good. try to use OOB functionality instead script. If you go with script still you need to write code for all those subcategory choices of 4 category and thats not good.

Re: Want to Populate Choices in the Category and Sub-Category Fields of Case form

Ankur Bawiskar — Thu, 01 Oct 2020 15:38:10 GMT

@Balaraju K B

you can configure the dependent values for the drop down

Sub-category choice values will have dependent value as per category value

refer links below

Incident categories and subcategories

Regards
Ankur

Re: Want to Populate Choices in the Category and Sub-Category Fields of Case form

Pradeep Sharma — Thu, 01 Oct 2020 15:49:56 GMT

@Balaraju K B - You may also find below video link helpful on how to configure it.

Video

Re: Want to Populate Choices in the Category and Sub-Category Fields of Case form

Ankur Bawiskar — Tue, 06 Oct 2020 12:29:56 GMT

@Balaraju K B

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

If not, please let us know if you need some more assistance.

Regards
Ankur