question Re: How can we integrate Service Now with Amazon eCommerce website. Where a user submits an request in Service Now, it should go and place an order for that item in amazon website. in Developer forum

How can we integrate Service Now with Amazon eCommerce website. Where a user submits an request in Service Now, it should go and place an order for that item in amazon website.

Rakesh Reddy G — Thu, 20 Feb 2020 05:20:43 GMT

How can we integrate Service Now with Amazon eCommerce website. Where a user submits an request in Service Now, it should go and place an order for that item in amazon website.

Re: How can we integrate Service Now with Amazon eCommerce website. Where a user submits an request in Service Now, it should go and place an order for that item in amazon website.

Bozhidar Dimitr — Thu, 20 Feb 2020 14:13:17 GMT

Hey,

I guess that depends on the ways you want to trigger the integration.

Following examples assume the Amazon eCommerce website has a REST API you could consume.

If you want this to happen to every request, or easily filterable requests - you could always create a business rule with a filter condition to extract the requested items and place the orders via REST. That can run either on RITMs that have Amazon items, or the Requests that contain RITMs with Amazon items.

Better way of doing this would be via Workflows or Flow designer though. Have an integration step as part of the RITM fulfillment process, where you would call the REST API and log whether the request is accepted or not, and if not - you might want a troubleshooting mechanism or a retry mechanism to periodically try to register the requested item in Amazon. Once the order is placed - you can update the provisioning tasks or however your logic flows.

Basically check whether the store offers REST APIs you could consume.

Check the data they expect and responses they return.

Create a mapping between your internal catalog items that match Amazon items, or dynamically retrieve the identifier of the Amazon item you want to request via ServiceNow (again via REST, or a mapping in ServiceNow).

Read response when calling the API to register a request, if it's successful - log it somewhere (for example the sc_task that's part of the fulfillment, request or requested item), if it has an error - discuss whether you want automatic retry that can be part of the workflow, or a manual investigation and intervention.

This should be pretty much it, if there are other requirements you have - tell them so we can brainstorm a bit more 🙂

Re: How can we integrate Service Now with Amazon eCommerce website. Where a user submits an request in Service Now, it should go and place an order for that item in amazon website.

beversoue — Mon, 06 Dec 2021 00:01:19 GMT

Yeah, it depends on how you are willing to integrate it. I’m a rookie when it comes to eCommerce, but I’m learning fast. I decided to get into it not too long ago. Three months ago, a good friend got me into eCommerce, and I loved it. I decided to start my own thing, and the first thing that I needed was some knowledge. I wanted to find a place that had good courses regarding the topic so that I could learn. Luckily I was able to find a website https://magentiamo.it that had courses on eCommerce, and I decided to try it out. It’s been two months, and I can easily say that now I know a lot about eCommerce.

Re: How can we integrate Service Now with Amazon eCommerce website. Where a user submits an request in Service Now, it should go and place an order for that item in amazon website.

Jyothsana — Fri, 17 Jun 2022 17:51:33 GMT

Hi,

Is there any e-commerce website that uses service catalog of servicenow to order items?

Re: How can we integrate Service Now with Amazon eCommerce website. Where a user submits an request in Service Now, it should go and place an order for that item in amazon website.

Meenal Gharat — Tue, 21 Jun 2022 20:10:43 GMT

Hi Rakesh, We are trying implement similar requirement. We're you able to setup the integration between servicenow and Amazon e-commerce website? Could you please help.us with the configuration steps. Best Regards, Meenal Gharat

Re: How can we integrate Service Now with Amazon eCommerce website. Where a user submits an request in Service Now, it should go and place an order for that item in amazon website.

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Re: How can we integrate Service Now with Amazon eCommerce website. Where a user submits an request

kmohammed — Wed, 08 Nov 2023 02:46:22 GMT

@All

@Rakesh Reddy G are you still looking to achieve this functionality to order from servicenow catalog form and automatic order placement and delivery tracker in ServiceNow

Re: How can we integrate Service Now with Amazon eCommerce website. Where a user submits an request

kmohammed — Wed, 08 Nov 2023 02:47:59 GMT

@Meenal Gharat @Jyothsana

Re: How can we integrate Service Now with Amazon eCommerce website. Where a user submits an request

Ballela Siva Te — Mon, 27 May 2024 10:05:26 GMT

Very nice explanation 🙂

Re: How can we integrate Service Now with Amazon eCommerce website. Where a user submits an request

Ballela Siva Te — Mon, 27 May 2024 10:11:47 GMT

@Rakesh Reddy G @Meenal Gharat : Even we got the same requirement. Did you guys able to achieve the functionality ?

If yes please give a heads up 🙂