question Re: I need to send an email reminder 30 minutes before. in Developer forum

I need to send an email reminder 30 minutes before.

nikhilgadodiya — Mon, 25 Jul 2016 16:34:47 GMT

I need to send an email reminder 30 minutes before the selected date and time in a field called "Next action date and time" so that user can be reminded to work on a ticket.

I had created a notification with when to send being as shown below but it is not working please provide me a way to achieve this.

Re: I need to send an email reminder 30 minutes before.

Pradeep Sharma — Mon, 25 Jul 2016 16:37:37 GMT

Hi Nikhil,

Please refer below thread for reference and adjust as per your req.

How to create a reminder notifications for pending request to be approved?

Re: I need to send an email reminder 30 minutes before.

Tim Deniston — Mon, 25 Jul 2016 17:05:19 GMT

I prefer using gs.eventQueueScheduled to make this happen. Really simple to implement!

Creating a Simple Reminder Email - ServiceNow Wiki

Re: I need to send an email reminder 30 minutes before.

nikhilgadodiya — Tue, 26 Jul 2016 14:18:04 GMT

Hi Tim,

I had created the event and notification but it's seems to have sending an email too early, please have a look and suggest me if anything is missed there:

Event Registration:

Business Rule:

Notification:

What is happening is it is triggering event and getting processed too early..

Please help me over this..

Re: I need to send an email reminder 30 minutes before.

Tim Deniston — Tue, 26 Jul 2016 14:32:11 GMT

gs.eventQueueScheduled takes 5 parameters:

event name
current object
parm1
parm2
date/time when the event should fire

It looks like you only have 4 parameters.

If you want it to send 30 minutes before the date/time identified in Next Action Date Time, you should also subtract 30 minutes from it. See this thread on how to do that: Add minutes to time field

Re: I need to send an email reminder 30 minutes before.

nikhilgadodiya — Tue, 26 Jul 2016 14:55:20 GMT

This field contains a subtracted time..I did it separately and after adding 5th parameter it is working fine..

Thanks for help..