question Re: Adding CC in email notification from event parameter in Developer forum

Adding CC in email notification from event parameter

nikhilgadodiya — Thu, 04 Aug 2016 12:09:53 GMT

I had created an event from workflow and parm 1 contain person to receive an email with parm 2 being person in CC

Now in notification I checked

And in email script have written

But I am not getting anything in CC when an email is triggered please help me over this..

Re: Adding CC in email notification from event parameter

Chuck Tomasi — Thu, 04 Aug 2016 12:12:20 GMT

Can you show me the line in the notification where you are inserting the task_sla_script_1 script? It should look like this:

${mail_script:task_sla_script_1}

Scripting for Email Notifications - ServiceNow Wiki

Email Notifications - ServiceNow Wiki

Re: Adding CC in email notification from event parameter

Deepa Srivastav — Thu, 04 Aug 2016 12:16:59 GMT

You have to put this inside loop. I don't think you will get in this way as there are 2 email address.

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Thanks,
Deepa

Re: Adding CC in email notification from event parameter

nikhilgadodiya — Thu, 04 Aug 2016 12:21:52 GMT

Hi Chuck,

I had inserted script in Message HTML section

Re: Adding CC in email notification from event parameter

Deepa Srivastav — Thu, 04 Aug 2016 12:22:57 GMT

Can you test this by giving only one id and see if its working.

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Thanks,
Deepa

Re: Adding CC in email notification from event parameter

nikhilgadodiya — Thu, 04 Aug 2016 12:35:02 GMT

Hi Deepa,

yes I tested using one id and it was working fine but THE PURPOSE OF PARM 2 IS THAT IT SERVE AS ALL GROUP MEMBER WHO NEEDS TO BE NOTIFIED.Hence I can't change them.

Re: Adding CC in email notification from event parameter

Deepa Srivastav — Thu, 04 Aug 2016 12:37:38 GMT

Ya I am not asking to change it. You have to put that in loop to get it working,

Below link might be helpful.Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Multiple CC Person, through workflow

Thanks,
Deepa

Re: Adding CC in email notification from event parameter

nikhilgadodiya — Thu, 04 Aug 2016 12:43:48 GMT

Thanks deepa it Worked:P:P

Re: Adding CC in email notification from event parameter

Chuck Tomasi — Thu, 04 Aug 2016 12:44:01 GMT

Good test. So simply, the script needs to be updated a bit to handle multiple recipients in the event parameter and add them one at a time.

Warning: untested code ahead

var uList = event.parm2.split(',');

for (var i = 0; i < uList.length; i++) {

email.addAddress('cc', uList[i], '');

}

Re: Adding CC in email notification from event parameter

Deepa Srivastav — Thu, 04 Aug 2016 12:49:35 GMT

Glad to know that