question Re: help with cloning production instance to dev instance dev11060.service-now.com in Developer forum

help with cloning production instance to dev instance dev11060.service-now.com

Ryan Norton — Mon, 17 Aug 2015 16:39:42 GMT

Hello, I need assistance with cloning an exact copy of our current live instance to this development sandbox instance. When I attempt to clone it I get the following errors.

) "Destination does not allow clone requests (Typically used by live production instances, a property was set that prevents the instance from being cloned over)."
) "Invalid insert"

Re: help with cloning production instance to dev instance dev11060.service-now.com

Mike Allen — Mon, 17 Aug 2015 21:19:22 GMT

If it is going to work, and I am not sure it will, you'd have to set this property on your target instance:

var prop = new GlideRecord('sys_properties');


if(prop.get('3194ef10371120004f6a80f7bcbe5da2')){


prop.value = true;


prop.update();


}

Re: help with cloning production instance to dev instance dev11060.service-now.com

Ryan Norton — Mon, 17 Aug 2015 22:47:53 GMT

Thanks mike, however it seems as though I need to have the "maint" role in order to access the properties list. when I look for it in the roles area using elevated/standard admin privileges it doesn't appear in the list, additionally I am unable to create the role as the role already exists. just to verify, the area I am suppose to access is the "properties.list"?

Re: help with cloning production instance to dev instance dev11060.service-now.com

Thijs Daemen — Tue, 18 Aug 2015 08:09:00 GMT

Hi Ryan,

Unfortunately you cannot clone to dev environments.

From the faq for developer program:

3. How are these different from my (non-)production instances?

Personal developer instances have the following limitations:

Cannot be clone targets for customer or partner production or non-production instances.

Re: help with cloning production instance to dev instance dev11060.service-now.com

Ryan Norton — Tue, 18 Aug 2015 14:51:17 GMT

Thank you sooo much, That makes sense and saved me lots of time searching. Just one more question, if i wanted an additional instance, how much work is involved for me to gain one. additionally I was told by a couple people that there is a plausibility for us to request a vm clone of an instance and host it ourselves for development purposes. Is this true, if so how do i get one?

Re: help with cloning production instance to dev instance dev11060.service-now.com

Mike Allen — Tue, 18 Aug 2015 15:10:10 GMT

sys_properties.list

Re: help with cloning production instance to dev instance dev11060.service-now.com

Travers M — Tue, 18 Aug 2015 16:56:23 GMT

You may want to talk to your ServiceNow rep for this. If you don't have a sub production instance they can work with you and get one provisioned (probably for cost). I know in our case we had to hit a certain number of licensed users and we were then eligible for another. That may not be the case anymore as this was awhile back. As far as the VM thing goes, I can't speak to that one as I've not heard either way.

Re: help with cloning production instance to dev instance dev11060.service-now.com

sam332 — Mon, 02 Apr 2018 18:21:06 GMT

hello mallen ,

Where do we need to write this script

Thanks

Sam