question Re: How to remove an email address listed in Cc from an compose email? in Developer forum

How to remove an email address listed in Cc from an compose email?

John Vo1 — Thu, 02 Apr 2020 00:33:11 GMT

How to remove an email address listed in Cc from an compose email when in a task and clicking on the 3 dots and selecting email?

Re: How to remove an email address listed in Cc from an compose email?

Allen Andreas — Thu, 02 Apr 2020 00:39:19 GMT

Hi,

You can remove the email by just...removing the email.

Do you mean, remove it from being populated automatically?

If so, you can go to Email Client > Email Client Configuration (in the left-hand navigation) and set what populates as default.

Please mark reply as Helpful/Correct, if applicable. Thanks!

Re: How to remove an email address listed in Cc from an compose email?

Raf1 — Thu, 02 Apr 2020 00:40:41 GMT

Just to add, you can also check if there is an email template applied to the table by Navigating to Email Client > Email Client Templates.

Re: How to remove an email address listed in Cc from an compose email?

John Vo1 — Thu, 02 Apr 2020 00:46:59 GMT

this is what I see. What do I remove?

Re: How to remove an email address listed in Cc from an compose email?

Allen Andreas — Thu, 02 Apr 2020 00:52:03 GMT

Hi,

You can go to Email Client Templates and then see if there's one for Incidents, OOB, I don't think there is. If so, you can make one to apply going forward and leave "Cc" blank.

The configuration section I mentioned previously, allows you to further customize the form to perhaps not show certain fields that you'd want to hide. Like a common request is to hide or not show the "reply-to" field. They don't want someone putting a different email address.

Please mark reply as Helpful/Correct, if applicable. Thanks!

Re: How to remove an email address listed in Cc from an compose email?

John Vo1 — Thu, 02 Apr 2020 01:04:17 GMT

I don't see one for incidents and I looked in all these templates and none had Cc filled in. But when I test the incidents and compose email Cc is blank.

Re: How to remove an email address listed in Cc from an compose email?

Allen Andreas — Thu, 02 Apr 2020 01:19:45 GMT

I meant tasks, sorry. Wherever you were clicking "email client" and trying to send an email. You said the Cc was already populated, right? That's what this post is about and your initial screenshot.

So now go to Email Client Template and create one for tasks (or the literal table like incident, sc_task, etc.)

And don't put anything for the Cc field. Save it.

Then go back to where you saw the Cc being populated and try again, is it still populated? If not, then you're good.

Please mark reply as Helpful/Correct, if applicable. Thanks!

Re: How to remove an email address listed in Cc from an compose email?

John Vo1 — Thu, 02 Apr 2020 01:30:41 GMT

Where do I put in to have it pull the short description of the task when I compose email like the incident?

Right now mine is blank

Re: How to remove an email address listed in Cc from an compose email?

Allen Andreas — Thu, 02 Apr 2020 02:00:33 GMT

Your original question has been answered?

Please mark any other reply as Helpful thus far...

This is something else...

Anyways, put this in the subject field, in your template:

${number} - ${short_description}

Please mark reply as Helpful/Correct. Thanks!