question Re: UI Policies Not Working on RITM in Developer forum

UI Policies Not Working on RITM

Ken83 — Tue, 13 Oct 2015 15:15:29 GMT

Hello Community,

I have just found a problem throughout my instance where my UI Policies are not setting fields to be Read Only on the RITM level. I have a UI Policy for every catalog item that I have that is set to run only on the Requested Item level and the Task level. It sets every field on the form to Read Only. I have just noticed that none of these are working. My first thought is that it has something to do with the view..maybe something has changed that I'm not aware of. Any ideas here? I'm starting to feel like i'm chasing a ghost.

Re: UI Policies Not Working on RITM

Pradeep Sharma — Tue, 13 Oct 2015 15:24:16 GMT

Hi Kenneth,

Can you make sure that the checkbox "Applies to requested item" and "Catalog task" on UI Policies.

Re: UI Policies Not Working on RITM

Brad Tilton — Tue, 13 Oct 2015 15:25:43 GMT

If Pradeep's suggestion doesn't work, ne thing to check that I ran into recently is that you can't set a field to be read only if it is also set as mandatory and it's empty.

Re: UI Policies Not Working on RITM

Ken83 — Tue, 13 Oct 2015 15:31:39 GMT

Those values are set on the policies.

Re: UI Policies Not Working on RITM

Ken83 — Tue, 13 Oct 2015 15:32:35 GMT

The field is a mandatory field on the form but it does have a valid value.

Re: UI Policies Not Working on RITM

Brad Tilton — Tue, 13 Oct 2015 15:36:02 GMT

I would also check for javascript errors on the page thrown by a client script or something that might keep the ui policy from evaluating. You can use the chrome dev console or an equivalent to check that.

Re: UI Policies Not Working on RITM

Ken83 — Tue, 13 Oct 2015 15:42:24 GMT

I viewed that already. There was an error due to bad code in a UI Action but even after fixing that problem, the UI Policies still don't function.

Re: UI Policies Not Working on RITM

manikorada — Tue, 13 Oct 2015 16:04:15 GMT

Try to stop all UI Policies/ Client script to run except for the Read only UI policy and see if it fixes the issue. Then you can know its one of the Client Script/ UI policy

Re: UI Policies Not Working on RITM

Ken83 — Tue, 13 Oct 2015 17:12:38 GMT

I have done this for this particular item and found nothing. Keep in mind, this is for every catalog item that I have in my instance so I feel like I'm aiming a bit too low. I'm thinking more globally but I only have 1 UI Script running globally and I've turned that off with no change. I'm trying to find something that would be all inclusive so to speak.

Re: UI Policies Not Working on RITM

Ken83 — Tue, 13 Oct 2015 21:10:07 GMT

So I have found the problem. There was a field removed from the form. Just so happens its the field that maintains the relationship between the catalog item and the UI policies. Added the field back and all is well again. Thanks for the assistance everyone!

Re: UI Policies Not Working on RITM

Pradeep Sharma — Wed, 14 Oct 2015 02:47:32 GMT

Glad your issue is resolved.

Can you please mark your response and close the loop.

Re: UI Policies Not Working on RITM

Harry Campbell2 — Mon, 19 Mar 2018 14:07:58 GMT

Hi Ken, I am having the same issue. Can you tell me which field you are referring to?

Re: UI Policies Not Working on RITM

Ken83 — Tue, 20 Mar 2018 12:34:09 GMT

In my scenario it was the cat_item field.