question Re: Not able to delete attachment in Service portal in Developer forum

Not able to delete attachment in Service portal

salu — Tue, 24 Jan 2017 10:59:26 GMT

larstange

Hello Experts,

I have moved the update set to QA environment after that am not able to delete attachment from the Service portal.

Here am able to edit the file name but deleting is not working.

In the Dev environment its working fine.

When clicking in the delete button in the console am getting below error.What might be the isssu.

Its really urgent for me

Re: Not able to delete attachment in Service portal

salu — Tue, 24 Jan 2017 11:13:32 GMT

I got the issue in the widget dependency 'dialog-polyfill' was not added.After adding it,it worked perfect

Thanks

Saranya

Re: Not able to delete attachment in Service portal

flemming1 — Sun, 22 Oct 2017 06:09:49 GMT

Thanks Saranya, solved my problem as well.

Re: Not able to delete attachment in Service portal

Sonal10 — Fri, 09 Mar 2018 11:31:00 GMT

Thanks for sharing - it was very helpful.

Regards,

Sonal

Re: Not able to delete attachment in Service portal

Madhuri23 — Wed, 06 Jun 2018 11:14:43 GMT

Thanks for this blog along with solution. It helped me resolve the same issue.

Re: Not able to delete attachment in Service portal

indu13 — Thu, 17 Jan 2019 14:09:31 GMT

Can someone help me where i need to add this dialog-polyfill, I am facing this issue

Re: Not able to delete attachment in Service portal

Sonal10 — Thu, 31 Jan 2019 12:33:01 GMT

Isn't it on your "Ticket Attachments" widget?

Service portal > Widgets >> "Ticket Attachments".

Re: Not able to delete attachment in Service portal

manmathpanda — Thu, 31 Oct 2019 06:46:39 GMT

Hi Salu,

I need an attachment functioanlity in a custom application, as i can see you have added attachment there , so could you please or any one here help me on this.

Regards,

manmath