question Re: how to start or restart a workflow context without passing stages by default in servicenow? in Developer forum

how to start or restart a workflow context without passing stages by default in servicenow?

anjalikulkarni — Thu, 07 Jul 2016 06:40:49 GMT

We have a requirement where I want to restart the workflow that is already finished. We have used the script mentioned below to restart the cancelled workflow but after restarting, the workflow is passing the stages by default.

var wkfw = new Workflow();

//var cancelflow = wkfw.getWorkflowVersionFromName('Workflow name');

var wfgr = new GlideRecord("wf_workflow");

wfgr.addQuery("name","'Workflow name");

wfgr.query();

if(wfgr.next()){

var wfid = wfgr.sys_id;

var x = new WorkflowApprovalUtils().reset(current, "res");

var context = new Workflow().startFlow(wfid, current, current.operation());

}

To restart the workflow, we have referred to the link below Restart a workflow context without affecting other workflows running on the record

Can anyone please guide on the same?

Re: how to start or restart a workflow context without passing stages by default in servicenow?

Chuck Tomasi — Thu, 07 Jul 2016 08:29:31 GMT

Two things:

Is the workflow looking for conditions (e.g. populated fields, fields with certain settings, etc) that may also need to be reset (e.g. change current.state back to 1, for example)?
Have you tried restartWorkflow() instead of startFlow()? startFlow() starts a specific flow (instantiating another context on the current record). restartWorkflow() resets the one that's already there.

Your solution may actually be a combination of these two.

Reference: Workflow Script - ServiceNow Wiki

Re: how to start or restart a workflow context without passing stages by default in servicenow?

pavan_yakkala — Thu, 07 Jul 2016 09:02:49 GMT

Hello Chuck,

Thanks for reply!

we have initially tried restartWorkflow() but this method restarting all workflows associated (currently we have two workflows on same) since the argument need to be passed to this restartWorkflow() is current.

In our case, we should restart only one workflow (one context) instead of all.

Can you please guide us if we have any way to restart specific workflow context (instead of all)? we tried solution given from the link Restart a workflow context without affecting other workflows running on the record

but its not helpful.

Any help would be much appreciated!

Thanks,

Pavan.

Re: how to start or restart a workflow context without passing stages by default in servicenow?

Chuck Tomasi — Thu, 07 Jul 2016 09:11:46 GMT

Unfortunately I don't see a way to selectively start one workflow when multiples are attached to a given record. Sorry.

Re: how to start or restart a workflow context without passing stages by default in servicenow?

Khushboo Kanouj — Thu, 07 Jul 2016 09:33:28 GMT

Hello Chuck,

Below is the way to restart a specific workflow :

new Workflow().startFlow(wflw.getWorkflowFromName('name of the workflow'), current, 'update');

Hope it helps.

Regards,

Khushboo

Re: how to start or restart a workflow context without passing stages by default in servicenow?

Chuck Tomasi — Thu, 07 Jul 2016 09:44:32 GMT

I love this community!

Re: how to start or restart a workflow context without passing stages by default in servicenow?

anjalikulkarni — Thu, 07 Jul 2016 10:19:32 GMT

Hi Khushboo,

Workflow is starting with new context, but bydefault it is passing all states/approvals. How to restart/reset all approval activities before restarting of the workflow context?

Thanks,

Anjali

Re: how to start or restart a workflow context without passing stages by default in servicenow?

rajagowthamredd — Fri, 21 Feb 2020 04:02:49 GMT

Have you got the solution for this??, if yes could you please provide us as we the similar requirement where we need to restart only one workflow out of 2 workflows

Re: how to start or restart a workflow context without passing stages by default in servicenow?

Himanshu Dubey — Fri, 21 Feb 2020 05:40:37 GMT

Refer below link might help you

https://community.servicenow.com/community?id=community_question&sys_id=b0888321db5cdbc01dcaf3231f961938

Re: how to start or restart a workflow context without passing stages by default in servicenow?

Ksnow — Wed, 26 Feb 2020 09:04:00 GMT

Hi,

Have you tried the below one?

new Workflow().startFlow(wflw.getWorkflowFromName('name of the workflow'), current, 'update');

If it works, please let me know

Thanks,