question REST Message Giving SSL Error in Developer forum

REST Message Giving SSL Error

StephenHey — Mon, 09 Feb 2015 23:48:50 GMT

Trying to make a REST call to an HTTPS endpoint directly (not through a MID server), but receiving an error:

javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake

Any ideas?

Re: REST Message Giving SSL Error

dagarwal82 — Thu, 05 Mar 2015 17:23:38 GMT

I am having the same issue. Did you manage to solve this out.

Re: REST Message Giving SSL Error

ghaing — Thu, 05 Mar 2015 17:41:07 GMT

Hi,

You have to generate the server certificate and upload it into service-now repository :

Take a look: http://wiki.servicenow.com/index.php?title=Uploading_a_Certificate

Regards,

Re: REST Message Giving SSL Error

StephenHey — Thu, 05 Mar 2015 17:57:05 GMT

Our REST endpoint did not accept anything lower than TLS 1.0 encryption. Service-now REST tries to use "SSLv2 Hello" to ask what kind of encryption the server side requires. However, our endpoint rejects even the "Hello" per security standards. The reason Service-now does this is because that connection logic is done by the version of Java that Service-now runs on. Our instance was running on Java 1.6 which uses that SSLv2 Hello method.

The fix was to have Service-now upgrade our instances from 1.6 to 1.8.

The first thing I'd check, Deepak, is to see if your endpoint accepts SSLv2 Hello. If it does not, then this would be your problem.

Re: REST Message Giving SSL Error

dagarwal82 — Thu, 05 Mar 2015 18:34:36 GMT

Awesome guys. Our endpoint is running on TLS1.0 , gonna try with SSLV2. I really appreciate the quick replies.

Thanks!

Re: REST Message Giving SSL Error

dagarwal82 — Wed, 18 Mar 2015 16:28:31 GMT

How do I use TLSV1 in pre Eureka instances?

Re: REST Message Giving SSL Error

ankitsaharavat — Mon, 19 Oct 2015 05:02:23 GMT

Hi Stephen,

Integration between ServiceNow and REST Web Services is possible using Informatica Cloud. For more info on ServiceNow connector, please visit -http://www.servicenowconnector.com.

For any further query, please reach at info(at)mansasys(dot)com.

Thanks,

Ankit

Re: REST Message Giving SSL Error

gana1 — Wed, 07 Feb 2018 05:27:23 GMT

Hi All,

Any idea how to see which TLS version our instance is using/running on?

Regards

Ganapati