question Re: issue with servicenow displayed in iframe in Developer forum

issue with servicenow displayed in iframe

ramchandravarma — Mon, 29 May 2017 08:01:45 GMT

We have to embeded ServiceNow in a iframe for one of our portal. After embeding few things are not working in that iframe servicenow window,

like unable to change the filter condition, Clicking "New" button in list view does nothing...etc.

Does anyone face this issue and how did you address it?

Re: issue with servicenow displayed in iframe

snehabinani26 — Mon, 29 May 2017 08:06:04 GMT

Hi Ram,

Please go through the below link.

Using Iframe in Service portal

Re: issue with servicenow displayed in iframe

Shishir Srivast — Mon, 29 May 2017 08:08:37 GMT

Please check these:

Troubleshooting iFrame sizing within the CMS

Configure iFrames

Re: issue with servicenow displayed in iframe

ramchandravarma — Mon, 29 May 2017 08:13:56 GMT

Thanks Sneha, Actually the issue is not about displaying content in Servicenow as an Iframe, but displaying Servicenow itself in an iframe. I could get that working, however certain functions arent working. Can you help in that regard

Re: issue with servicenow displayed in iframe

ramchandravarma — Mon, 29 May 2017 08:15:25 GMT

Many Thanks Shishir, Actually the issue is not about displaying content in Servicenow as an Iframe, but displaying Servicenow itself in an iframe. I could get that working, however certain functions arent working. Can you help in that regard

Re: issue with servicenow displayed in iframe

sarfraz3 — Mon, 29 May 2017 08:24:42 GMT

Hi Ram,

Have you checked it in W#schools only? or tried to implement it and check it live in the instance?

Re: issue with servicenow displayed in iframe

ramchandravarma — Mon, 29 May 2017 08:28:27 GMT

Hello Sarfraz, thanks for the response. I have tried this in production, for the user understanding I replicated the same issue in w3schools to post the snapshot in this forum. The same issue exists.

Re: issue with servicenow displayed in iframe

sarfraz3 — Mon, 29 May 2017 08:33:25 GMT

i actually tested it in my personal instance and it appears to work fine for me. Can you post the code where you are calling the iframe?

Re: issue with servicenow displayed in iframe

ramchandravarma — Mon, 29 May 2017 08:38:47 GMT

Hi Sarfraz, Can you confirm that you have displayed your servicenow instance in a iframe? The reason I ask you is that, your url is still pointing to your dev instance. If you see the Screenshot I have attached, I have diplayed my Servicenow in w3schools(u can look at the url)using Iframe. Then it isnt working Many Thanks

Re: issue with servicenow displayed in iframe

ramchandravarma — Mon, 29 May 2017 08:47:29 GMT

If you are displaying your servicenow instance as an iframe in the same instance it is working. but if you display ur servicenow instance as an iframe in another website, it isnt working.

Re: issue with servicenow displayed in iframe

sarfraz3 — Mon, 29 May 2017 08:52:18 GMT

oh i see. So you have the requirement to display servicenow as an iframe in another application/website!!.. Then i think the configuration/compatibility of the other website has to be checked... its nothing to do with servicenow.

thanks

note: please hit helpful/correct depending upon the impact

Re: issue with servicenow displayed in iframe

ramchandravarma — Mon, 29 May 2017 08:59:46 GMT

There are few configurations to be done to enable Servicenow to be enabled in Iframe. I am not sure if we need to do some thing on the Servicenow side or the other website side. I have however raised a Hi ticket with Servicenow, Was Checking if anyone faced the same issue and could resolve 🙂

Re: issue with servicenow displayed in iframe

sarfraz3 — Mon, 29 May 2017 09:04:32 GMT

sure ram , do post back the fix that will be provided by service-now.. will wait for it

thanks

Re: issue with servicenow displayed in iframe

ramchandravarma — Mon, 29 May 2017 09:06:19 GMT

Sure Sarfraz, Will update once I hear from Servicenow and thanks for the responses 🙂

Re: issue with servicenow displayed in iframe

ramchandravarma — Wed, 31 May 2017 04:01:56 GMT

This is to update the forum that the issue is now resolved. Service now is not going to help you here, Below is the response from them, "It looks like this is because you're trying to render ServiceNow content outside of ServiceNow, whether in an iFrame or otherwise, which unfortunately, this is not supported. If you're seeing this or similar issues with the instance when displaying it outside an iframe we can assist with that. Currently, the only content that Support will assist with if there are rendering issues is the Login Portlet" Solution: The issue is neither with the Servicenow nor the application(I was displaying Servicenow as Iframe) but with the Browser security. The fix comes with the security risk as per the links below 1. https://stackoverflow.com/questions/25098021/securityerror-blocked-a-frame-with-origin-from-accessing-a-cross-origin-frame 2. https://stackoverflow.com/questions/3102819/disable-same-origin-policy-in-chrome 3. chrome.exe --user-data-dir="C:/Chrome dev session" --disable-web-security I have used the above command to open a separate new chrome window with security disabled. And you open the application url here and servicenow will work as normal with all functionality. 4. You need to take the call if you want to enable this, from the article I see it is not recommended. The call is now yours

Re: issue with servicenow displayed in iframe

sarfraz3 — Wed, 31 May 2017 07:47:43 GMT

great!! , can you mark your answer correct and close this so that it can be of help for other people having same issue!

thanks

note: please hit helpful/correct depending upon the impact

regards,
Sarfraz

Re: issue with servicenow displayed in iframe

Sudipta Pattna1 — Mon, 22 Jan 2018 12:50:43 GMT

Hi Ram,

Where should I modify the codes in ServiceNow, by the codes available in Stack Overflow?