question Re: Lookup select box reference qualifier not working in Developer forum

Lookup select box reference qualifier not working

gm01 — Tue, 07 Mar 2017 23:05:42 GMT

I am trying to use a lookup select box to display options based on the user using a reference qualifier. I have seen many references to it should work it won't work and am looking for if this can work and how. I am using as my ref qual javascript:'u_user_uuid='+current.variables.vm_user; . This works when I am using a Reference table perfectly but this just seems to show the first entry in the table when the form loads and doesn't change with the user. With the reference field it will work but shows only the sysid even though I have a different field set to show set to display true (that is a separate issue). So should this work or is there something else I have to add?

Re: Lookup select box reference qualifier not working

Michael Fry1 — Wed, 08 Mar 2017 01:42:29 GMT

It should work to filter a reference list based on another variable. When you say change with the user, is that vm_user? Your reference choices need to have the u_user_uuid set to the user.

Re: Lookup select box reference qualifier not working

ajitchandragiri — Wed, 08 Mar 2017 02:11:34 GMT

You need to add attribute ref_qual_elements=vm_user as it has to query again to the server with update value of referring field.

http://wiki.servicenow.com/index.php?title=Variable_Types#Lookup_Select_Box

Re: Lookup select box reference qualifier not working

gm01 — Wed, 08 Mar 2017 15:39:13 GMT

So after looking at that page again and searching for other posts I found where to put that. Not that clear in documentation and the field has changed placement over time.

Re: Lookup select box reference qualifier not working

ajitchandragiri — Wed, 08 Mar 2017 19:51:37 GMT

yeah, documentation does not give examples and with version changes the field look and placement changes.. glad to hear you got it to work..:)

Re: Lookup select box reference qualifier not working

cg_snow — Fri, 14 Jul 2017 13:42:57 GMT

HiAll,

I am trying the same thing.

In my Select Lookup Box i have :

Reference Qualifier : javascript: new getValues().GetActivity();

Attributes: ref_qual_elements=Operating_Sys;affected_ci_15

So it is working ( and has been for many years now ) on the CMS .

BUt my problem is on Istanbul Portal .

On Portal the

var server _id = current.variables.affected_ci_15; ( Script Include Class- getValues)

gives me a Undefined !

Re: Lookup select box reference qualifier not working

amaradiswamy — Wed, 06 Sep 2017 05:51:35 GMT

I am facing the same issue and even set ref_qual_elements but still it is not working in service portal.

Re: Lookup select box reference qualifier not working

Teri Bobst — Wed, 06 Sep 2017 19:19:31 GMT

Hi Ajit, can you assist with my scenario in the discussion at the following link?

Advanced reference qualifier not working on Lookup Select Box

Thanks,

Teri

Re: Lookup select box reference qualifier not working

SN Emy — Tue, 31 Oct 2017 23:08:15 GMT

where did you find ref_qual_elements

i dont have it on my form

Re: Lookup select box reference qualifier not working

H_kon Sm_rvik — Thu, 21 Jun 2018 12:54:30 GMT

you need to add it to the variable attributes input field, e.g ref_qual_elements=requested_for

Re: Lookup select box reference qualifier not working

apjohn2 — Fri, 21 Jul 2023 18:26:16 GMT

@ajitchandragiri You saved my butt today w/ this info. Thank you!