question Add the sys_ID column to a list view in Developer forum

Add the sys_ID column to a list view

Priyanka Pawar1 — Fri, 11 Feb 2022 10:51:46 GMT

Hello All,

I need your help, I did added the sys_id column, via the List element, as mentioned in the below KB:-

https://community.servicenow.com/community?id=community_article&sys_id=4c65b2e8db6830144819fb243996191b#:~:text=1)%20In%20the%20Filter%20Navigator,%2C%20for%20example%20%22sc_catalog%22.

But my column is not visible in personalized list, pulse I cant see the "Rest to column defaults " link in my window:-

Kindly assist me, how I can add a sys_id column in a List view of sc_cat_item table.

I know it is a bad idea to expose the unique Key like this, but we are tacking care of the access your help is much appreciated.

Regards,

Priyanka Pawar

Re: Add the sys_ID column to a list view

Appli — Fri, 11 Feb 2022 11:30:41 GMT

Hi, please follow the guidance in this KB support article.

Hope it helps

Re: Add the sys_ID column to a list view

Priyanka Pawar1 — Fri, 11 Feb 2022 11:42:43 GMT

HEllo Appli,

I did have followed all the steps, as mentioned in the KB.

Still it is not visible, I am able to see that a new list element got added.
but still i don't find that in my personalized list slush bucket.

Regards,

Priyanka Pawar

Re: Add the sys_ID column to a list view

Saurav11 — Fri, 11 Feb 2022 11:47:49 GMT

Hello,

Please do the below:-

1) go to the sys_ui_list table

2) Then look for the sc_cat_item with parent empty and view as default

3) Open it you will see all the list elements:-

4) click on new button and create the element for sys_id and give a position which does not coflict with the existing element

Once saved go to the sc_cat_item list view

it will appear on you list view

Also the list view which you see does it have all the elements mentioned in the global default list elements. if yes it means that you will not see the options as you are using the default list view

Please mark answer correct/helpful based on Impact.

Re: Add the sys_ID column to a list view

Appli — Fri, 11 Feb 2022 12:08:42 GMT

Hi Priyanka, you are correct. In this case you may follow an advice from this community post by adding a new field and storing sys_id value in this field (leveraging BR logic).

Hope it helps

Re: Add the sys_ID column to a list view

n21lv1 — Fri, 11 Feb 2022 13:57:08 GMT

You don't see the "Reset to column defaults" link because your list view isn't personalised. The field should appear in the list the next time you refresh it. If it doesn't, try forcing a refresh via Ctrl/Command+F5

Re: Add the sys_ID column to a list view

Priyanka Pawar1 — Wed, 16 Feb 2022 12:32:00 GMT

Hello,

thank you all to help me out there.
I was able to see the filed next day, May it is taking some time reflect.

all the steps was correct from my end and I did nothing else over there.

Regards,

Priyanka Pawar

Re: Add the sys_ID column to a list view

Saurav11 — Wed, 16 Feb 2022 12:39:32 GMT

Probably it was a session issue when you logged off and logged in the next day it became visible.

Thanks.