question Re: Email script - show label variable in Developer forum

Email script - show label variable

kristenankeny — Fri, 06 Jan 2017 21:34:59 GMT

We have email scripts to print the variables from requested items. Below is one example. I was asked to update it to include checkboxes from the form and I have that working, but the label variables above the checkboxes are not showing in the emails. Does anyone know how I would adjust this to show those?

(function runMailScript(current, template, email, email_action, event) {

for (var key in current.variables) {

var v = current.variables[key];

if ( v.getGlideObject().getQuestion().getDisplayValue()!='' && v.getGlideObject().getQuestion().getDisplayValue()!='false' && v.getGlideObject().getQuestion().getLabel() != 'Workflow' && v.getGlideObject().getQuestion().getLabel() != 'Requested for' && v.getGlideObject().getQuestion().getLabel() != 'Phone number') {

template.space(4);

var dv = v.getGlideObject().getQuestion().getDisplayValue();

if (dv.indexOf(',') > -1 && v.getGlideObject().getQuestion().getType() != 2){

template.print(' ' + v.getGlideObject().getQuestion().getLabel() + ': ' + "</br>");

var array = dv.split(',');

for(var a = 0; a < array.length; a++){

template.space(8);

template.print(array[a] + "</br>");

}

else{

template.print(' ' + v.getGlideObject().getQuestion().getLabel() + " = " + v.getGlideObject().getQuestion().getDisplayValue() + "<br/>");

}

})(current, template, email, email_action, event);

Re: Email script - show label variable

Deepa Srivastav — Fri, 06 Jan 2017 23:06:59 GMT

Lable must be a different variable, have you included in the mail script?

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Re: Email script - show label variable

kristenankeny — Mon, 09 Jan 2017 13:50:03 GMT

Hi Deepa - It is another variable, though I can't see anything in my script that would exclude it from the variable pool. Are label variables not captured in the pool?

Re: Email script - show label variable

kristenankeny — Thu, 12 Jan 2017 18:36:38 GMT

Bump, in case someone can identify the issue in the script.

Re: Email script - show label variable

Deepa Srivastav — Thu, 12 Jan 2017 18:52:15 GMT

ya it shouldn't be excluded, it must be coming separately and not with check box values...can you provide screenshot to confirm my understandng that you are referring label of checkbox variable.

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Re: Email script - show label variable

kristenankeny — Thu, 12 Jan 2017 20:13:33 GMT

The checkbox variables' labels are showing in the resulting script, what I'm missing are the label variables, which act as headers for the checkboxes. For example, we have a label for "Toner" and checkboxes under that for each color available, then we have a label for "Imaging" and checkboxes for each color under that. My script pulls in the checkboxes that are "true" and shows their label (so the color), but the label variables "Toner" and "Imaging" are not showing.

Re: Email script - show label variable

kristenankeny — Thu, 12 Jan 2017 22:45:08 GMT

I added a log to my script to see what was found in the variable pool and found that the label variables aren't captured in the variable pool. I'm working with my team to adjust how we label the checkboxes so the email is clearer.

Re: Email script - show label variable

Garima13 — Thu, 12 Jan 2023 13:08:11 GMT

Did someone find any solution to this ? I am facing a similar issue

Re: Email script - show label variable

Kalpana7 — Mon, 20 Feb 2023 18:15:17 GMT

Even I am facing the same issue, is this a known issue

Re: Email script - show label variable

Kalpana7 — Mon, 27 Feb 2023 13:16:43 GMT

Hi there,

Any solution or workaround for this issue, for we are facing the same issue and it is much required for the label to be displayed in the notification.

Regards,

Kalpana

Re: Email script - show label variable

Kalpana7 — Mon, 03 Apr 2023 10:25:24 GMT

Any suggestion please advise.