question Re: gs.isMobile() only works for admin? in Developer forum

gs.isMobile() only works for admin?

jdiegeliv — Thu, 13 Dec 2018 23:35:37 GMT

So I got this odd response from ServiceNow support I thought I'd bounce off the community. This is what I was told:

"If gs.IsMobile() is always returning false, this is expected behavior from the mobile app, if you do not have admin role. Can you confirm what role you have when trying to create a new incident?"

Why would your role impact the results of a function that is supposed to tell us if they are using a mobile device?

Re: gs.isMobile() only works for admin?

Deepak Ingale1 — Fri, 14 Dec 2018 03:20:20 GMT

Hello,

https://community.servicenow.com/community?id=community_question&sys_id=67cd0f6ddb9cdbc01dcaf3231f96193c

Above link sholuld assist you.

Note: Please mark reply as correct / helpful if it answers your question

Re: gs.isMobile() only works for admin?

jdiegeliv — Fri, 14 Dec 2018 17:41:24 GMT

There is no solution in that link. It resulted in the creation of PRB691470 which was supposed to be fixed in Geneva yet I'm still having a problem.

Re: gs.isMobile() only works for admin?

jdiegeliv — Fri, 14 Dec 2018 17:42:16 GMT

I already searched the forum, fyi.