question Re: users session constantly locked out from sessions in Developer forum

users session constantly locked out from sessions

georgechen — Thu, 13 Dec 2018 05:30:10 GMT

Hi folks,

I have been trying to assist with my users who have been randomly logged out from sessions, e.g when they have logged in a session both on Firefox and Chrome two browsers, after a short time, they are logged out automatically.

In sys_user audit history, it indicates they have attempted to log in failure a few times, but they have never done so! this issue has appeared to same users , not the others.

The audit history is attached

Apart from browser cache clear, anything else would have caused this issue?

Thanks in advance.

Re: users session constantly locked out from sessions

bernyalvarado — Thu, 13 Dec 2018 05:34:40 GMT

Hi,

There could be an external process / system that may be trying to log with those user ids to the instance. You may want to consider getting a new user id to those users impacted.

Thanks,

Berny

Re: users session constantly locked out from sessions

Joni5 — Thu, 13 Dec 2018 05:35:51 GMT

Your attachment seems to be missing.

If the user is using two browsers, but mostly works on the other then that might be the issues.

What's your session timeout duration? In System properties: 'glide.ui.session_timeout' can be used to manipulate how long a user can stay logged in while inactive.

The other browser is treated as another session, so if for example the timeout duration is 30 mins then that can cause him to be logged out.

Re: users session constantly locked out from sessions

georgechen — Fri, 21 Dec 2018 03:39:54 GMT

Thanks Berny, changing of user would make sense, the the user's id has been exposed to intentional disturbing!

Re: users session constantly locked out from sessions

georgechen — Fri, 21 Dec 2018 03:41:28 GMT

Thanks Joni, the glide.ui.session_timeout is 60 , one hour, Thanks for your advice