question User session longer than the setting in glide.ui.session_timeout in Developer forum

User session longer than the setting in glide.ui.session_timeout

Linda Kendrick — Wed, 05 Feb 2014 15:26:55 GMT

I have set the glide.ui.session_timeout to 20 minutes. We are having users install a browser extension that does an automatic refresh. The session is getting refreshed according to the setting in the extension. If a user sets this to 5 minutes, then the session is refreshed every 5 minutes. The 20 minutes timeout setting in ServiceNow doesn't make the user login in again. The session inactivity never gets to 20 minutes. There are users who have set this to every 5 minutes - 15 minutes. Users are also not logging out at night or over the weekend creating excessive and unnecessary log entries.

Has anyone run across this or have an idea to how to really end a users session after a specified time?

Re: User session longer than the setting in glide.ui.session_timeout

eican — Wed, 05 Feb 2014 16:05:21 GMT

What you want to do is to terminate the user session manually.

The refresh what you describe is basically working like a heartbeat and therefore keeps the session alive.

You could agree with the business on a time when to terminate all user sessions and run a scheduled job for that.

But be aware that if a user is currently working on a ticket, he/she will lose everything when hitting "Update".

We had some issues with that in the beginning (that user session's terminated for some reason) and now that no longer happens and our users are pretty happy.

Re: User session longer than the setting in glide.ui.session_timeout

Linda Kendrick — Wed, 05 Feb 2014 16:14:17 GMT

There are times where some of the users are not listed in the Users Administration > Logged in Users so I can't manually terminate the session either.

Re: User session longer than the setting in glide.ui.session_timeout

eican — Wed, 05 Feb 2014 16:19:51 GMT

There is a business rule on sys_user called "Lock Out User".

The script is utilizing a GlideSession object - that looks like it would do the job and you could run it for all users (except admins and MID server and other system users)

Re: User session longer than the setting in glide.ui.session_timeout

Linda Kendrick — Thu, 06 Feb 2014 15:59:11 GMT

I will look into that. thanks!

Re: User session longer than the setting in glide.ui.session_timeout

Linda Kendrick — Mon, 17 Mar 2014 15:54:12 GMT

I submitted a ticket to HI and found out that the Logged In Users only shows you the users logged into that node you are logged on to. The logged in users module is a legacy module and ServiceNow used to be one node. An enhancement has been submitted to update the Logged in Users to show both nodes.

Re: User session longer than the setting in glide.ui.session_timeout

tarunsingh — Fri, 13 May 2016 11:50:59 GMT

Is this fixed now, i also want to capture the users login for all the nodes. Please suggest if there is a way to check all the users logged in to ServiceNow Instance irrespective of the nodes.

Re: User session longer than the setting in glide.ui.session_timeout

shamma — Fri, 13 May 2016 12:20:34 GMT

Hi Linda,

I just wanted to confirm if that servicenow works on 2 nodes. If yes then when it came on 2 nodes?

Kindly please suggest.

Regards,

Shamma

Re: User session longer than the setting in glide.ui.session_timeout

Linda Kendrick — Fri, 13 May 2016 14:13:20 GMT

yes, it is two nodes. I don't know when that happened though.

Re: User session longer than the setting in glide.ui.session_timeout

kenner_almeida — Wed, 10 Aug 2016 14:01:02 GMT

Hi Linda.

Do you know if is there a solution to log out all users?

I will upgrade to Helsinki and I need to log out all users, but I'm not able to do it.

Time out just works when the user does not flag the option "Keep connected" in the login page.

Logged users just works when the user is "doing something" in the system.

Re: User session longer than the setting in glide.ui.session_timeout

Priyanshu — Sun, 06 Jan 2019 12:28:11 GMT

Hello all,

I have the session id and user id of the user. I want to create a scripted API which will take input as session id and user and it will check it in logged in user table if the session id or user exist in return it should give me the complete details of the user from user table.

I am struggling with the script, Request you all to help me out on this it is a critical requirement.

Thanks in advance