question Re: Work notes is not populating via setValue() in Developer forum

Work notes is not populating via setValue()

123456789456123 — Mon, 11 Dec 2017 20:12:13 GMT

This might be simple but I have never had to work with journal entries before. I was wondering if they behave differently that normal string fields. Here is an example/problem I am facing:

I would like to update the Work Notes field but am having no success. Eventually this will be run from a workflow script but currently I am testing this in a business rule.

var info = 'data';
var gr = new GlideRecord('table name here');
gr.initialize();
//see below
gr.insert();
gr.update();

Below are the multiple way I have tried to insert data into the work notes field with zero luck.

gr.setValue('work_notes', info);
gr.setValue('work_notes', 'data');
current.work_notes = info;
current.work_notes.SetJournalEntry(info);

If anyone could tell / explain to me what it is that I am doing wrong would be really helpful.

Thank you.

Re: Work notes is not populating via setValue()

Jaspal Singh — Mon, 11 Dec 2017 20:15:51 GMT

Hi Ben,

Try using

gr.work_notes='Data';

Re: Work notes is not populating via setValue()

123456789456123 — Mon, 11 Dec 2017 20:26:46 GMT

Thank you. I knew I was missing something... Have a good day,

Re: Work notes is not populating via setValue()

Ximizu — Wed, 22 Aug 2018 14:12:21 GMT

instead of using

gr.setValue('work_notes', 'data'); //setValue does not work for field of type journal input

you can use

gr['work_notes'] = 'data';

This last syntax is especially useful when 'work_notes' is contained in a variable.

Exemple

var fieldName = 'work_notes';
gr[fieldName] = 'data';

Ximizu

http://ximizu.io

Re: Work notes is not populating via setValue()

Sai Shekhar — Tue, 10 Sep 2019 07:24:05 GMT

Hi Jaspal,
is there any way to add multiple work notes in a single update?

Re: Work notes is not populating via setValue()

Nayan Mahato — Wed, 09 Feb 2022 03:57:54 GMT

Simply assign the value directly but make sure to make it a string.

inc.work_notes = value + "";

inc.work_notes = value .toString();

Regards,

Nayan

Re: Work notes is not populating via setValue()

josePinho — Thu, 09 Nov 2023 11:40:36 GMT

Thank you!!! Help me a lot!