question Walk-Up Experience Lead time/clear up time. in Developer forum

Walk-Up Experience Lead time/clear up time.

Andrew Jordan1 — Thu, 01 Dec 2022 11:15:44 GMT

Hello all.

We use the Walk-Up experience to book various things round the building which all goes well.

We now have a use come up where we want to book something in 45 minute appointments but have a 15 minute cleanup time before the next appointment.

We would like to book appointments on the hour, so 9.00 , 10.00 , 11.00 etc , but each appointment should be 45 minutes( so end at 9.45, 10.45 etc) ,

If you set the appointment time for 1 hour it displays like this. Which is normal.

If you set the appointment time to an hour with the work duration as 45minutes and the travel duration as 15 minutes.

It still displays as above.

What we want it to display is

9.00 - 9.45

10.00 - 10.45

11.00 - 11.45 etc

Does anyone know of anyway of doing this? We tried a holiday schedule and tried to blank out the last 15 minutes of a slot but it booked the whole slot.

Re: Walk-Up Experience Lead time/clear up time.

Nitin Agarwal1 — Fri, 17 Feb 2023 03:29:37 GMT

Hi Andrew ,

Unfortunately a valid use-case but we have been able to achieve this via Work Duration + travel Duration (2nd screenshot).

I dont see any available configuration to add 15min break in every appointment.

Re: Walk-Up Experience Lead time/clear up time.

Kishor O — Fri, 15 Sep 2023 07:09:23 GMT

@Andrew Jordan1 @Nitin Agarwal1 I have a similar requirement. Are you able to achieve this?

If yes please post the configuration needed to achieve this requirement.

Thanks!

Re: Walk-Up Experience Lead time/clear up time.

Andrew Jordan1 — Mon, 18 Sep 2023 13:41:38 GMT

Hi,

I did. It was a bit of a fudge but it works.

There is a hidden field on the form called bookable_time which I unhid. I then typed the times into this field.

There was then a buisness rule which I had to disable but I can't remember what that one was. When you try and save the form it tells you what business rule it is.

Re: Walk-Up Experience Lead time/clear up time.

Kishor O — Mon, 18 Sep 2023 15:52:40 GMT

@Andrew Jordan1 I changed the bookable time and saved the form but it is not updating and not showing any error message.

*I am using the Tokyo instance.

*Please help me to find that business rule.
I enabled the script debugger to find the business rule but it is not showing any.

Re: Walk-Up Experience Lead time/clear up time.

Kishor O — Tue, 19 Sep 2023 10:36:50 GMT

@Andrew Jordan1

Before saving the form values in the bookable time field.

After saving the form values in the bookable time field.

Field value is getting overridden by some script

*could you please help me to find that business rule?

Re: Walk-Up Experience Lead time/clear up time.

Kishor O — Wed, 20 Sep 2023 15:36:22 GMT

@Andrew Jordan1 Can you please have a look at my recent comments for this thread?

*I am waiting for your response, I really appreciate your help.

Thanks,

Re: Walk-Up Experience Lead time/clear up time.

Andrew Jordan1 — Fri, 22 Sep 2023 14:55:07 GMT

Hi,

According to the records the two business rules I changed are 'Update Bookable times' and 'Validate Bookable days change' but I couldn't tell you what I changed. Just trying to work it out. It wouldn't have been complicated as I'm not the best at scripts.

Once I work it out I'll let you know.

Re: Walk-Up Experience Lead time/clear up time.

Andrew Jordan1 — Fri, 22 Sep 2023 15:02:00 GMT

Looking at them I think I just turned them both off when I set the times, then turned them back on again. There doesn't appear to be any changes to the script.