question plugin installation on PID instance not working in Developer forum

plugin installation on PID instance not working

fbelghait — Mon, 06 Mar 2023 21:17:55 GMT

Hello,

I am trying to install a plugin from the service now store. when try to log in the store using the servicenow id for the pid instance to install a free plugin , service now respond with the message 'Sorry, you canotr login with this servicenowid'

any idea why the servicenow store is not accepting the PID instance servicenow id

Thanks

Re: plugin installation on PID instance not working

Sai Shravan — Tue, 07 Mar 2023 09:25:55 GMT

Hi @fbelghait,

You can install the plugins by navigating to plugins from left navigator -> plugins -> search for the plugin you are looking for and install.

As the PDI Instance are not business account the error populates.

Regards,

Shravan

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Re: plugin installation on PID instance not working

divyayadav — Tue, 07 Mar 2023 10:10:18 GMT

Check here

Re: plugin installation on PID instance not working

fbelghait — Tue, 07 Mar 2023 13:11:41 GMT

Hi,

The plugin am looking is not availiable in the list, When I go to the "find in store", the plugin is in the tlist, hitting the GET to load it in the instance require a login using a servicenow instance id, and it is not accepting the id of the PID instance.

Re: plugin installation on PID instance not working

Paige Duffey — Tue, 07 Mar 2023 13:44:51 GMT

Hello @fbelghait. You cannot install apps from the store like that onto your PDI. You must either install it through the plugins module on the PDI itself OR on the developer.servicenow.com site, click your user profile, and under "Instance Actions," click Activate Plugin.

Store apps from companies other than ServiceNow are unavailable on your PDI. SOME store apps from ServiceNow will also not be available. If you've checked the two places listed above and do not see the app you are looking for, you cannot install it on your PDI.

Re: plugin installation on PID instance not working

divyayadav — Tue, 07 Mar 2023 16:32:28 GMT

I think you can see the Plugin and install it too , Issue is with logging to Servicenow ,Even I am facing the same issue while opening a KB article in servicenow, It's not accepting the credentials and redirect to login page again n again

could somebody suggest something on this issue?