Trouble with the IdentificationEngine API (createOrUpdateCI())

mhashemi — Wed, 29 Mar 2023 16:56:01 GMT

I am trying to use this API resource to create some CIs through a scripted REST endpoint, but there are two issues.

When I send CI properties for a firewall and one of its interfaces, both CIs are created, but the manufacturer field of the firewall is blank. ServiceNow responds (I also tried sending the sys_id of the "Cisco" entry from the core_company table):

"info": [ { "code": "SKIPPED_SETTING_REFERENCE_FIELD", "message": "Table does not have a display value column: [core_company]. Skipped setting the reference field: [class: cmdb_ci_ip_firewall] [field: manufacturer] [value: Cisco]" } ]

The JSON looks like this:

[ { "items": [ { "className": "cmdb_ci_ip_firewall", "values": { "os_name": "Cisco Adaptive Security Appliance Version 9.8(4)29", "host_name": "asa01", "ip_address": "10.0.0.1", "name": "asa01" }, "display_values": { "manufacturer": "b7e831bdc0a80169015ae101f3c4d6cd" }, "internal_id": "314", "sys_object_source_info": { "source_recency_timestamp": "3/26/2023 2:35:17 PM", "source_name": "My custom source" } }, { "className": "cmdb_ci_ni_interface", "values": { "name": "id[06]", "short_description": "Discovered by agent 20 via NSP collector", "serial_number": "123456" }, "internal_id": "18705013", "sys_object_source_info": { "source_recency_timestamp": "3/26/2023 2:35:17 PM", "source_name": "My custom source" } } ] } ]

Using that same JSON, but adding a relationship, I get back:

"errors": [ { "error": "INVALID_INPUT_DATA", "message": "Payload relations '{\"parent\":314,\"child\":18705013,\"type\":\"Owns::Owned by\",\"sys_rel_source_info\":{\"source_recency_timestamp\":\"3/26/2023 2:35:17 PM\",\"source_name\":\"My custom source\"}}' has invalid parent record index: [314]" }, { "error": "INVALID_INPUT_DATA", "message": "Payload relations '{\"parent\":314,\"child\":18705013,\"type\":\"Owns::Owned by\",\"sys_rel_source_info\":{\"source_recency_timestamp\":\"3/26/2023 2:35:17 PM\",\"source_name\":\"My custom source\"}}' has invalid child record index: [18705013]" } ]

With the relations node, the JSON looks like this:

Can anyone provide insight into these issues? How should I be pass the manufacturer reference field value and what is wrong with the parent and child identifiers in my relationship? Where should those values come from?

Re: Trouble with the IdentificationEngine API (createOrUpdateCI())

petermueller — Thu, 17 Aug 2023 16:12:17 GMT

When using the "internal_id" fields you need switch out your "parent" and "child" in relations with "parent_id" and "child_id".

The "parent" and "child" are looking for Items order. See following example.

question Trouble with the IdentificationEngine API (createOrUpdateCI()) in Developer forum

Trouble with the IdentificationEngine API (createOrUpdateCI())

Re: Trouble with the IdentificationEngine API (createOrUpdateCI())