question create the report in performance analytics? in Developer forum

create the report in performance analytics?

angel kumari — Wed, 17 May 2023 17:53:09 GMT

Hi Everyone

i am new in PA reports so let me know here how to creat report in PERFORMANCE ANALYTICS

condion has

1. Display the time taken to resolve an incident.

Re: create the report in performance analytics?

Bert_c1 — Wed, 17 May 2023 18:06:39 GMT

Hi angel,

If you have the "Incident Management" PA Dashboard, that is a good start. On the "Incident Resolved" Tab, there is the Widget that shows "Average Resolution time". See screenshot (I don't have any data for that in my PDI)

On the Developer site, there are plenty or resources to learn PA. I doubt you need to create anything new from what is OOB. But one place to start learning is:

https://docs.servicenow.com/search?q=Performance%20Analytics

Good luck.

Re: create the report in performance analytics?

Riya Verma — Wed, 17 May 2023 18:21:14 GMT

Hi @angel kumari ,
I trust you are doing fine.

Log in to your ServiceNow instance with appropriate credentials.
Navigate to the Performance Analytics module.
Click on the "Reports" tab.
Click on the "New" button to create a new report.
Select the desired report type. In this case, we'll choose "Time Series."
Give your report a name and description that clearly reflects its purpose.
Define the filters for your report. This will include the condition to display the time taken to resolve an incident. You can add a filter for the incident resolution time field and set the appropriate condition (e.g., "Resolution Time is not empty").
Customize the report layout and appearance based on your preferences.
Save the report and make it accessible to the desired users or groups.

Re: create the report in performance analytics?

Bert_c1 — Wed, 17 May 2023 19:27:16 GMT

Please activate the "Best Practice - Incident Resolution Workflow" plugin, it is free and should contain what you're looking for.

Re: create the report in performance analytics?

Bert_c1 — Wed, 17 May 2023 20:03:55 GMT

There is also the Metric feature, see:

You can define a report on the 'metric_instance' table for any of the above metrics.

Re: create the report in performance analytics?

angel kumari — Thu, 18 May 2023 16:02:18 GMT

Hi Bert ,

Thankyou for suggestion but i have to creat report using Performance Analytics

Re: create the report in performance analytics?

AndersBGS — Thu, 18 May 2023 16:26:06 GMT

Hi @angel kumari ,

where do you face issues in your PA report creation? In the PA job, indicator source, indicator or widget?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

Re: create the report in performance analytics?

Bert_c1 — Thu, 18 May 2023 19:28:46 GMT

@angel kumari,

Once again, there are multiple OOB Indicators available to you for Incident Resolved aspects. See screenshot

Benchmarks are PA, but if you don't use that feature then see:

I do not understand why you won't review those. Also, there is the "Performance Analytics Content for Incident Management" plugin, that can be activated in your instance if you don't have the four above. Review the related document on PA. What you want should be available OOB.

What you're asking for is easy I believe, but I don't have data to test. If one of the above is not what you want then create an Indicator Source for the metric_instance table, Indicator for Definition "Create to Resolve Duration", and Data Collector Job. You will need to review some related training or documentation. I don't think any of us can do the work for you.

Re: create the report in performance analytics?

angel kumari — Thu, 18 May 2023 19:43:00 GMT

plz ping for tokyo version which plugin have need to install

Re: create the report in performance analytics?

Bert_c1 — Fri, 19 May 2023 00:55:47 GMT

the plugin I indicated above can be activated if needed. i see the same list of OOB indicators in San Diego instance

https://empbculpepper3.service-now.com/pa_indicators_list.do?sysparm_query=type%3D1%5Ecube%3D4c207c23d7030100b96d45a3ce610308&sysparm_view=Automated

So i believe Tokyo release will have the same. Plugin: "Performance Analytics", ID: "com.snc.pa".