Using regular expressions in Virtual Agent Entities

Badal Khojare — Tue, 17 Oct 2023 15:48:51 GMT

Hi All,

I am working around getting the Record details from Virtual agent as output after feeding Record numbers as prompts and came across the regular expression Inputs in Pattern entities.

So if you have BINCXXXXXXXX as the format for your incidents you can have a pattern entity mapped to your sample record utterence and then in the Regex field have BINC\d{8}

Where BINC is the initial incident abbreviation and d{8} is the 8 digits.

If there are multiple record types for ex. RITM's, Changes you will have to traverse through Mapped entities or create different Pattern entity for each.

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Using regular expressions in Virtual Agent Entities