question Migrating from SP to ESC - Categories and Topics in Employee Slate and Employee Center forum

Migrating from SP to ESC - Categories and Topics

Xarielah6351749 — Tue, 15 Jul 2025 08:22:05 GMT

Hello everyone,

We're currently in the process of migrating from SP to ESC in term of the Service Catalog.

ESC uses Taxonomies, Topics, in SP we are used to Categories and Subcategories.

We'd like to have a "Service Requests" main topic and underneath it to keep the original categories and subcategories.

Is there anyway to make ESC use categories same way as it is using topics? or do we have to create same topics following the categories hierarchy?

Re: Migrating from SP to ESC - Categories and Topics

Shraddha Kadam — Tue, 15 Jul 2025 08:30:03 GMT

Hello @Xarielah6351749 ,

Using mega menu configuration, you can achieve this functionality. For your reference, please find this you tube link -
https://www.youtube.com/watch?v=NvH9ZzkVT5g

Re: Migrating from SP to ESC - Categories and Topics

Xarielah6351749 — Tue, 15 Jul 2025 08:52:40 GMT

I have reached to configuring Menu Items, I added a new menu item and it's not showing in the portal, it's a Core portal not Pro if that matters:

Re: Migrating from SP to ESC - Categories and Topics

Ankur Bawiskar — Tue, 15 Jul 2025 09:05:19 GMT

@Xarielah6351749

check this article

Migrating from traditional Service Portal (SP) to amazing Employee Centre (ESC)

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Migrating from SP to ESC - Categories and Topics

Shraddha Kadam — Tue, 15 Jul 2025 09:12:28 GMT

@Xarielah6351749 ,

In the left Navigator go to Employee Center -> Advanced Portal Navigation
Open existing record or Create new record

Then, in the Menu Items, add your menu Service Catalog and save it

Then, in the Service Catalog Menu Item, add your category and subcategories.

Re: Migrating from SP to ESC - Categories and Topics

Xarielah6351749 — Tue, 15 Jul 2025 09:39:24 GMT

@Ankur Bawiskar

Thank you it would be very helpful in our process, though could you please guide me on how to create a button (near the topics area in the header menu) to navigate to the esc_sc_catalog page? it seems that the simple button I added there to do that is not showing, should be simple in my opinion but the fact that it isn't showing

Re: Migrating from SP to ESC - Categories and Topics

Shraddha Kadam — Wed, 16 Jul 2025 03:10:55 GMT

Hello @Xarielah6351749 ,

Did my answer resolve your question ?