How to automatically connect knowledge articles to topics via category association?

Kiara_S — Thu, 16 Oct 2025 11:44:51 GMT

Hi,

We’re running into an issue with the “Enable connected content autosync on topics” property in the Employee Center. According to the documentation, this should automatically sync new knowledge articles (and other content) with their related topics, but it doesn’t seem to be working in our environment.

Context:

We’ve recently restructured and expanded our topic and knowledge category taxonomies.
Each knowledge category is connected to its corresponding topic, so every topic has one or more linked categories.

When authors create new knowledge articles within a category, we expect the system to:

Detect unconnected content automatically, and
Add the article as connected content to the topic (so it appears correctly in the Employee Center).

However, this does not happen automatically and instead we have to manually connect each new article.

What we found so far:

Scheduled job exists:
There’s a scheduled job called “Surface New Unconnected Content of Categories.”
It identifies unconnected content correctly, but does not automatically connect it.
We can only connect it manually from the table it populates:
- Table:unconnected_category_content (Associated catalog and kb categories)
- Action: Select entries → Click "Add Content to Topic"
Autosync property exists, but doesn’t work:
We enabled the system property Taxonomy.category.content_auto_sync (“Enable connected content autosync on topics”), as described in the docs:
ServiceNow Docs – Auto-sync content additions and removals on topic pages in bulk
However, toggling this has no effect for us.
The documentation implies it triggers a scheduled job, but we can’t find which one they mean.

Has anyone successfully configured autosync so that content automatically connects to topics based on their knowledge category relationship? Is there an additional scheduled job or script that needs to be enabled to make the autosync property functional? Or does this feature currently require a custom implementation to trigger the “Add Content to Topic” action automatically?

Re: How to automatically connect knowledge articles to topics via category association?

Swapna Abburi — Thu, 16 Oct 2025 12:55:48 GMT

Hi @Kiara_S

Auto sync of connected content is working as expected for us after enabling the property. You can try to update the below property to past date before content creation date and try to execute the scheduled job again.

taxonomy.category.new_content_job_last_run.

Hope you are in Y or Z release of ServiceNow.

Re: How to automatically connect knowledge articles to topics via category association?

Kevin Schultz — Wed, 04 Mar 2026 00:22:21 GMT

The answer above is correct, but if anyone would like a more clear write-up that's official, I found this KB link: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2428966

Re: How to automatically connect knowledge articles to topics via category association?

Kiara_S — Thu, 05 Mar 2026 08:42:26 GMT

For our instances activating the property did not work on Yokohama, but did eventually work on Zurich.

question How to automatically connect knowledge articles to topics via category association? in Employee Slate and Employee Center forum

How to automatically connect knowledge articles to topics via category association?

Context:

What we found so far:

Re: How to automatically connect knowledge articles to topics via category association?

Re: How to automatically connect knowledge articles to topics via category association?

Re: How to automatically connect knowledge articles to topics via category association?