question Issue with approver_user role in Employee Slate and Employee Center forum

Issue with approver_user role

nareshTT — Tue, 21 Apr 2026 11:00:23 GMT

Hello All,

We do have lot of users who approve their requests via help hub ( part of employee center) portal. All these users have to have approver_user role. As this role is also part of business stakeholder we are crossing threshold for business stakeholder licenses. is there way by which user can approve request waiting for his /her approval in portal without being part of approval_user role.

Thank you

Re: Issue with approver_user role

Tanushree Maiti — Tue, 21 Apr 2026 12:12:58 GMT

Hi @nareshTT

To approve a request in the ESC portal, the approval_user role is required.

Some community members have suggested in other posts that email-based approvals can be used since they do not require this role.

However, you should confirm this with your ServiceNow Account Executive to ensure there are no license compliance issues.

Re: Issue with approver_user role

Ankur Bawiskar — Tue, 21 Apr 2026 12:13:35 GMT

@nareshTT

My thoughts

-> Direct portal approval without approver_user is not recommended due to licensing risks and potential audits

-> you can use email approvals

-> discuss with customer and let them discuss with ServiceNow on the licensing

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏