question Prevent Video download from Knowledge Articles in Employee Slate and Employee Center forum

Prevent Video download from Knowledge Articles

MarkB3 — Thu, 07 Mar 2024 12:55:37 GMT

We are looking at displaying videos though our portals to end users but need to remove the ability to download them. I have been looking at some articles that discuss adding videos to Kb's and Widgets. Using widgets i have the ability to add the code controlsList="nodownload" to prevent the user being able to download. However i like the idea of using Kb's as this is easier for the relevant teams to have access and and doesn't require the widget to be added separately to a page making admin easier however it doesn't seem like you can add the code controlsList="nodownload" as it must be getting stripped back out by a parameter somewhere maybe?

If anyone has any previous experience would be great to know.

Thanks

Re: Prevent Video download from Knowledge Articles

Dylan Mann — Thu, 18 Apr 2024 19:29:03 GMT

Adding my comment so this post moves back to the top of the community feed.

I'm facing this same issue with Content Publishing. I even tried adding controlsList to the HTMLSanitizerConfig Script Include and it's still being stripped out of the HTML upon save.

Re: Prevent Video download from Knowledge Articles

Pooja_Patil — Thu, 18 Apr 2024 19:53:37 GMT

@Dylan Mann please provide more details for your use case in Content Publishing.

Re: Prevent Video download from Knowledge Articles

Dylan Mann — Thu, 18 Apr 2024 20:03:28 GMT

I have a content record of type rich text where I am embedding a video (mp4) file which is stored on the Videos table in ServiceNow. The client was not comfortable embedding a Youtube or Vimeo video on the portal so this was the solution we put into place (also approved and recommended by a SN rep).

Everything is working correctly, we even included captions on our video, but this attribute for removing the download option isn't working.