question When transcribing a request to a mail notification, the formatting of the description is being lost. in Employee Slate and Employee Center forum

When transcribing a request to a mail notification, the formatting of the description is being lost.

AanchalSri — Tue, 02 Jul 2024 06:12:58 GMT

When transcribing a request to a mail notification, the formatting of the description is being lost, I am currently using current.description.toString() in the mail script but it is skipping the new lines and adding just single space.

Re: When transcribing a request to a mail notification, the formatting of the description is being l

Paul Curwen — Tue, 02 Jul 2024 10:10:58 GMT

If it's the OOTB Description field then it is already in a string format so there is no need to use toString()

Re: When transcribing a request to a mail notification, the formatting of the description is being l

Slava Savitsky — Tue, 02 Jul 2024 10:24:09 GMT

Why do you have to use a mail script for that? Have you tried referencing Description directly in email template using the standard syntax: ${description}

Re: When transcribing a request to a mail notification, the formatting of the description is being l

AanchalSri — Tue, 02 Jul 2024 10:38:54 GMT

There is a particular template that needs to be followed so there is need to use mail script, I have attached the request's description and how it is being formatted

Re: When transcribing a request to a mail notification, the formatting of the description is being l

Slava Savitsky — Tue, 02 Jul 2024 11:34:11 GMT

Have you tried current.description instead of current.description.toString() ?

Re: When transcribing a request to a mail notification, the formatting of the description is being l

AanchalSri — Wed, 03 Jul 2024 04:59:08 GMT

yes

Re: When transcribing a request to a mail notification, the formatting of the description is being l

Slava Savitsky — Wed, 03 Jul 2024 09:33:37 GMT

Have a look at this article from the product documentation:

Line breaks in email notifications and rich HTML