question Re: search sources condition in Employee Slate and Employee Center forum

search sources condition

lizijing — Mon, 29 Jul 2024 05:30:02 GMT

As shown in the first picture, during my search source testing configuration. When the search source uses the same indexed source (as shown in the second figure), the search conditions of the two search sources will interfere with each other.
May I ask what the reason is and is there a solution.

Re: search sources condition

Slava Savitsky — Mon, 29 Jul 2024 07:36:00 GMT

Which two search sources are you referring to? And why, in your opinion, are they going to interfere? What is the exact result of their interference?

Re: search sources condition

lizijing — Mon, 29 Jul 2024 08:18:25 GMT

Figure 1

Figure 2

Figure 3

For example, the two search sources I am testing (Figure 2 and Figure 3) share the same Indexed source.
Two search sources can be executed separately, and there is no problem retrieving results.
However, when two search sources are executed simultaneously and the search content remains unchanged, the search result for EX-PF news in Figure 3 is 0.

The following are the test results. When the search source in Figure 2 is inactive, there are 17 search results for the search source in Figure 3.

When the search source active in Figure 2 is set to true, the same search conditions are met, but the search source in Figure 3 shows 0 results.

I suspect that two search sources with the same indexed source may interfere with the search criteria?

Re: search sources condition

Slava Savitsky — Mon, 29 Jul 2024 16:49:12 GMT

It looks like you are right, but I have no clue if that's the intended behavior of the system or a bug. Consider opening a support case with ServiceNow via Now Support portal.