question Re: Now Learning - site issues? in Member Feedback forum

Now Learning - site issues?

Mr John — Fri, 08 Nov 2024 14:31:13 GMT

Hi there,

I tried to do the HRSD fundamentals course last week on Now Learning, but due to an issue with Lab instances, I had to put it off. Once my Lab was accessible, earlier this week, I extended it, so I could do the course today. Now when I access the course, it says "Access denied" twice.

If I exit the Now Learning site, log off, log back in, etc, when I go to the course and click "resume" it takes me back to the Now Learning help center page. I'm stuck in a loop, is anyone else experiencing issues?

Re: Now Learning - site issues?

Ravi Chandra_K — Fri, 08 Nov 2024 14:41:35 GMT

Hello @Mr John

Try to clear the cache and see if it works. (Or else try in different browser)

If it is not resolved yet, Please create a case with ServiceNow so that they can look into it.

Please mark the answer as helpful and correct if helped.

Kind regards,

Ravi Chandra

Re: Now Learning - site issues?

Dr Atul G- LNG — Fri, 08 Nov 2024 14:47:35 GMT

Hi @Mr John

Look like a cache issue, or log a now learning case and team will help you.

Re: Now Learning - site issues?

Mr John — Fri, 08 Nov 2024 14:48:43 GMT

Thanks guys, case created.

Re: Now Learning - site issues?

Mr John — Mon, 11 Nov 2024 09:17:12 GMT

All good now, appreciate the quick responses and solutions. Have a great week!