question Re: i want to make assigned to mandatory in Member Feedback forum

i want to make assigned to mandatory

PRAGHATIESH S — Mon, 30 Dec 2024 10:34:09 GMT

Hi,

There is OOB Ui action for interaction table "Close". when we click on that close button it needs to make "assigned to" mandatory.

can anyone let me know, how can i make changes on here.

Re: i want to make assigned to mandatory

Dr Atul G- LNG — Mon, 30 Dec 2024 10:35:35 GMT

Hi @PRAGHATIESH S

You can add code in UI action or better create a UI policy on interaction table where state = Closed and make assigned to mandatory.

Re: i want to make assigned to mandatory

PRAGHATIESH S — Mon, 30 Dec 2024 10:37:47 GMT

Hi @Dr Atul G- LNG

i tried ui policy, but its not working when we click on close button.
I try to add the code on the UI Action, that is also not working

Re: i want to make assigned to mandatory

Dr Atul G- LNG — Mon, 30 Dec 2024 10:38:32 GMT

Hi @PRAGHATIESH S

could you please share both codes snippet.

Re: i want to make assigned to mandatory

PRAGHATIESH S — Mon, 30 Dec 2024 10:47:45 GMT

Hi @Dr Atul G- LNG

Re: i want to make assigned to mandatory

Dr Atul G- LNG — Mon, 30 Dec 2024 11:23:00 GMT

Hi @PRAGHATIESH S

If I am not wrong, it looks like some changes have been done in UI Action, the OOTB code is different. Please make changes and then add your condition

Re: i want to make assigned to mandatory

Ankur Bawiskar — Mon, 30 Dec 2024 11:40:51 GMT

@PRAGHATIESH S

Please remember this is an OOB UI Action and if you update it then during upgrade it will be skipped

is it for native or workspace that you want to make it mandatory?

Client Script:

function closeInteraction() { if(g_form.getValue('assigned_to') == ''){ g_form.addInfoMessage('Please fill assigned to'); g_form.setMandatory('assigned_to', true); return; } var dialog = new GlideModal("close_confirmation"); var msg = getMessage('Confirmation'); dialog.setTitle(msg); dialog.setPreference("sys_id", g_form.getUniqueValue()); dialog.render(); }

Workspace client script:

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: i want to make assigned to mandatory

Ankur Bawiskar — Tue, 31 Dec 2024 04:40:51 GMT

@PRAGHATIESH S

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: i want to make assigned to mandatory

Runjay Patel — Tue, 31 Dec 2024 05:01:09 GMT

Hi @PRAGHATIESH S ,

Use below code in workspace client script.

getMessage("Are you sure you want to close this interaction?", function (msg) { g_modal.confirm(getMessage("Confirmation"), msg, function (confirmed) { if (confirmed) { // Check if "Assigned to" has a value if (!g_form.getValue('assigned_to')) { g_form.addErrorMessage("The 'Assigned to' field is mandatory. Please provide a value."); g_form.showFieldMsg('assigned_to', "This field is mandatory.", 'error'); return false; } // Proceed to close the interaction g_form.setValue('state', 'closed_complete'); g_form.save(); } }); }); return false;

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Re: i want to make assigned to mandatory

Omkar Mone — Tue, 31 Dec 2024 06:19:41 GMT

You need to create a data policy here. Do try and let me know