question RCM Error, while using similarity definition form to train AI to recommend Citations for Reg Alerts in GRC forum

RCM Error, while using similarity definition form to train AI to recommend Citations for Reg Alerts

AmeetPatra1 — Tue, 27 May 2025 06:50:00 GMT

RCM Application Error. While using similarity definition form to train AI to recommend Citations for Reg Alerts, it is not working. Will it take some days? In this example, Citations with Critical names should have been recommended within the Regulatory Alert

Requesting for a quick response if possible.

#grc #irm #rcm #riskandcompliance #regulatoryalerts

Re: RCM Error, while using similarity definition form to train AI to recommend Citations for Reg Ale

ANOOP_CHERIAN — Thu, 29 May 2025 12:50:46 GMT

Few Clarifying questions - From image snapshot, what is the latest similarity solution version being trained? Is it version # 8? It is unclear if the latest similarity solution version is success or fail.

Here are some of the troubleshooting materials that can be referenced to investigate the reasons of failure.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0781893

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1699513

https://www.servicenow.com/community/itsm-forum/predictive-intelligence-training-failed/m-p/883162/highlight/true#M454941

If the issue persists, kindly reach out to Predictive Intelligence service team to debug the failure identified in the specific instance.

Re: RCM Error, while using similarity definition form to train AI to recommend Citations for Reg Ale

AmeetPatra1 — Thu, 29 May 2025 13:08:35 GMT

Hi @ANOOP_CHERIAN . Thanks for the reply. Every training solution is failing as active is turning out to be false. Even when we update and retrain, any new training solution is failing.

Predictive Intelligence service Team - How to reach them?

Re: RCM Error, while using similarity definition form to train AI to recommend Citations for Reg Ale

ANOOP_CHERIAN — Thu, 29 May 2025 13:29:14 GMT

Thanks for the update. As the failure is witnessed for other training solutions. Kindly proceed in channelizing the feedback as a support query/ case request where the dedicated support team member from ServiceNow will assist further in troubleshooting the failure observed in your instance.

Re: RCM Error, while using similarity definition form to train AI to recommend Citations for Reg Ale

AmeetPatra1 — Fri, 30 May 2025 07:18:25 GMT

Anoop unfortunately my partner portal email is not sufficient to raise support ticket.

Is there any email id I can send email to, for quick resolution, :).

Re: RCM Error, while using similarity definition form to train AI to recommend Citations for Reg Ale

ANOOP_CHERIAN — Fri, 30 May 2025 07:48:31 GMT

The ServiceNow Partner Portal email is not the correct method for raising support tickets. You should use the Now Support portal to create a case. You'll need HI credentials to access this portal and submit a ticket. If you don't have access, reach out to your ServiceNow Account Representative for assistance. Your company's ServiceNow Account Representative can help you obtain necessary access and resolve any issues, according to a ServiceNow forum.