question Control attestation not created in GRC forum

Control attestation not created

sscn0617 — Fri, 19 Dec 2025 17:07:51 GMT

I created a Control Attestation Template using Smart Assessments. Initially, I was able to create attestations without any issues. However, after accidentally physically deleting the Control Attestation Template, attestations with the newly created Control Attestation Template are no longer created, even though the status changes to Attest.

We understand that the Smart Assessment template should not have been deleted, but could you please advise on how to resolve this issue?

Re: Control attestation not created

kaushal_snow — Sat, 20 Dec 2025 02:12:57 GMT

@sscn0617 ,

Not sure, check this might be helpful: https://www.servicenow.com/community/grc-forum/attestation-not-created-for-control-even-if-control-has-an/m-p/1291709

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.

Re: Control attestation not created

sscn0617 — Sat, 20 Dec 2025 02:20:38 GMT

Thank you for replying

But it might be about classic attestation.I‘d like to know the solution for smart assessment.
I restored deleted template records but it didn’t work.

Re: Control attestation not created

Simon Hendery — Sat, 20 Dec 2025 02:27:06 GMT

In other words: "I have no idea what you're asking but here's a random link that came up when I googled some of the words in your question."

Re: Control attestation not created

sscn0617 — Sat, 20 Dec 2025 02:32:46 GMT

Thank you for replying.

but the article might be about classic attestation. My problem is about smart assessment. In addition,I recovered template records, but it didn’t work

Re: Control attestation not created

kaushal_snow — Sat, 20 Dec 2025 02:41:39 GMT

@Simon Hendery ,

Hello sir, is it not allowed to google something or brush up on knowledge that someone doesn’t know? at least I am being honest that I have no idea even though I worked on GRC for a client instead of pretending I know everything 👍😉

Re: Control attestation not created

Simon Hendery — Sat, 20 Dec 2025 02:47:39 GMT

If you have no idea, don't post.

This is a forum for experts to answer questions. It's not a platform for people to post guesses because they're obsessed with working their way up the leaderboard.

Re: Control attestation not created

Matthias Ferstl — Mon, 22 Dec 2025 07:35:24 GMT

As i dont know what kind of "restored" you mean (rollback, new creartion, and so on...):

go check if the sys_id of the attestation template on the control objective records is the right one.
go check if not only the record of the smart attestation was "restored", but also "published"

If you cant solve the problem, please provide screenshots of:

Control Objective (at least attestation template field)
Control (same, and also state)
Smart Attestation in the Assessment Workshop