question Re: Unable to Add Contributors in Smart Assessment – Risk Identification (IRM) in New Customers - Policy Risk forum

Unable to Add Contributors in Smart Assessment – Risk Identification (IRM)

Nikhil C — Tue, 16 Jun 2026 06:07:11 GMT

Hi Team,

I am facing an issue while trying to add contributors in a Smart Assessment under Risk Identification in ServiceNow IRM.

When attempting to add contributors, I receive the below error:

“Couldn't add contributor. This may be due to a network issue or the assessment being combined or open elsewhere.”

I have tried giving the user, the role of sn_smart_asmt.actor.

Would appreciate any pointers or debugging steps to identify the root cause.

Thanks in advance!

Re: Unable to Add Contributors in Smart Assessment – Risk Identification (IRM)

Tanushree Maiti — Tue, 16 Jun 2026 06:18:55 GMT

Hi @Nikhil C

Just validate the steps again : Manage assessment contributors

Collaboration in assessments

Before you begin

The Smart Assessment Collaboration plugin (com.sn_smart_collab) must be installed.

Role required: sn_smart_asmt.actor //Already you have

Procedure

Navigate to your workspace and then to your list of assessments.
Here’s an example of how to navigate to this list in the Compliance Workspace.
1. Navigate to All > Policy and Compliance > Compliance Workspace.
2. Select the tasks icon .
3. Select the Control attestations > Smart Assessments on the left panel.
4. The smart assessments list is displayed.
Select the assessments in which you want to add contributors.
The assessment owner and admin can add additional contributors to the assessment.
From the contextual sidebar, select the Contributors icon

.
Select the Manage button.
In the Manage contributors window, to add contributors with full assessment access:
1. In the Assessment access section, select the Select contributors field.
2. From the dropdown list, select a contributor and repeat to add additional contributors.
3. Select Save and close.
If no users appear in the Select contributors field, confirm the following:
- The users you're adding have the sn_smart_asmt.actor role.
- The Smart Assessment Collaboration plugin (com.sn_smart_collab) is installed and active.
In the Manage contributors window, to add contributors with sectional access:
1. In the Sectional access section, select the Assigned users field for the Section you want to assign contributors to.
  If they have expertise across different areas, you can assign the same user to multiple sections.
2. From the dropdown list, select a contributor and repeat to add additional contributors.
3. Select Save and close.
In the Assessment access or Sectional access section, select the remove icon

next to the contributor's name you want to remove.
In the Sectional access section, select Assigned users to display the remove icon .
Select Save and close.

Re: Unable to Add Contributors in Smart Assessment – Risk Identification (IRM)

Nikhil C — Tue, 16 Jun 2026 06:29:31 GMT

Hi @Tanushree Maiti, I have tried the steps provided above, When I click the contextual sidebar, select the Contributors icon, I could not find the Manage button.
When I select Add contributors button, I get a pop up to select users.

After I select a user and click Add Contributors, I am getting this pop-up error, shown below

Re: Unable to Add Contributors in Smart Assessment – Risk Identification (IRM)

Tanushree Maiti — Tue, 16 Jun 2026 06:48:14 GMT

Hi @Nikhil C ,

Try to Repair the plugin.

Clear the cache using cache.do in navigator and try

you have already ensured, you have required role.

Re: Unable to Add Contributors in Smart Assessment – Risk Identification (IRM)

ThineshT — Thu, 18 Jun 2026 03:52:28 GMT

@Nikhil C ,

I tried it from my side to verify, its works as expected for smart assessment under Risk identification. Can you repair the plugin and check again?

Re: Unable to Add Contributors in Smart Assessment – Risk Identification (IRM)

ThineshT — Thu, 18 Jun 2026 03:55:17 GMT

Repair the "Smart Assessment Collaboration plugin ".

Re: Unable to Add Contributors in Smart Assessment – Risk Identification (IRM)

Vinod54 — Tue, 23 Jun 2026 08:53:06 GMT