question Re: When did the HAM User role get implemented? in HAM forum

When did the HAM User role get implemented?

klf1123 — Thu, 11 Sep 2025 18:20:41 GMT

My understanding was that there was Asset and HAM Admin but on the list of roles for Zurich I saw HAM User. When was this implemented and what is the difference in the role from the asset role?

Re: When did the HAM User role get implemented?

miftikhar20 — Thu, 11 Sep 2025 22:27:41 GMT

Hello,

The HAM User role was introduced as part of ServiceNow's Hardware Asset Management (HAM) application to provide more granular access. The HAM application debuted in Paris release (Sep 2020), and the HAM User role became more prominent in later releases like Quebec (Q3 2021).

Difference between HAM User and Asset roles:

Asset Role: Full access to all assets (CRUD) across hardware and consumables. Ideal for Asset Managers or IT Admins.
HAM User Role: Restricted access focused on hardware assets. Users can view, update, and manage assigned assets, but not delete or modify system-critical settings. Ideal for technicians or departmental coordinators.

Summary: Asset role = admin with broad powers; HAM User = operator with targeted permissions, ensuring security and least privilege.

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

Re: When did the HAM User role get implemented?

klf1123 — Thu, 11 Sep 2025 22:37:57 GMT

They cannot delete assets with HAM User? And they can only change ones that are assigned to them?

Re: When did the HAM User role get implemented?

klf1123 — Thu, 11 Sep 2025 22:41:31 GMT

Also 2024 -- not mentioned here or from other documentation I previously pulled from ServiceNow -- Solved: Required roles for Asset management - ServiceNow Community

Re: When did the HAM User role get implemented?

klf1123 — Thu, 11 Sep 2025 22:42:30 GMT

Again here 2024 - discusses creating custom roles -- HAM asset permissions - ServiceNow Community

Re: When did the HAM User role get implemented?

klf1123 — Thu, 11 Sep 2025 22:44:42 GMT

Also not mentioned here -- Out of the box roles which have access to Hardware Asset Workspace - Support and Troubleshooting does it have access to HAM Workspace?

Re: When did the HAM User role get implemented?

Bhuvan — Thu, 11 Sep 2025 22:47:18 GMT

@klf1123

You can refer this knowledge article for more details,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2169905

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: When did the HAM User role get implemented?

Bhuvan — Thu, 11 Sep 2025 23:01:39 GMT

@klf1123

Yes, that is correct.

Below are the roles that has access to HAM Workspace

https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/hardware-asset-management/reference/ham-workspace-roles.html

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan