How Asset and Ci are linked to each other

NegiSNOW — Tue, 30 Jun 2026 18:55:59 GMT

How Asset and Ci are linked and related to each other. if i want to break the linkage between them how can i do that ?

Re: How Asset and Ci are linked to each other

Tanushree Maiti — Wed, 01 Jul 2026 03:20:51 GMT

Hi @NegiSNOW

Check this Servicenow Documentation: Asset and CI management

Re: How Asset and Ci are linked to each other

Tanushree Maiti — Wed, 01 Jul 2026 03:21:52 GMT

HI @NegiSNOW

Also Check : Map asset and CI fields

Re: How Asset and Ci are linked to each other

pr8172510 — Wed, 01 Jul 2026 03:37:39 GMT

Hi @NegiSNOW,

Assets and CIs are related but serve different purposes.

An Asset is used for financial and lifecycle management, while a Configuration Item (CI) is used for operational management and service relationships.

An item can exist as both an Asset and a CI when it requires both financial tracking and operational support.

The relationship is maintained through the Asset (asset) reference field on the CI and the Configuration Item (ci) reference field on the Asset.

ServiceNow also provides synchronization between these records through Asset-CI mapping and OOTB synchronization logic.

If you need to break the relationship

Clear the CI reference on the Asset record or the Asset reference on the CI record.
Review any Business Rules, Asset-CI synchronization, Discovery, or HAM/ITAM processes that may recreate the association automatically.

keep Assets and CIs synchronized only when they represent the same managed item, as support processes operate on CIs while financial processes operate on Assets.

question How Asset and Ci are linked to each other in HAM forum

How Asset and Ci are linked to each other

Re: How Asset and Ci are linked to each other

Re: How Asset and Ci are linked to each other

Re: How Asset and Ci are linked to each other