question Adding a new Choice to State on HR Case table that will be considered Inactive in HRSD forum

Adding a new Choice to State on HR Case table that will be considered Inactive

kareng — Wed, 23 May 2018 13:51:11 GMT

We added a new Choice to State in the dictionary for HR Case and made it a value greater than 8 (Closed). Based on reading DOCS it should have made this choice an Inactive State. That is not the case. Not sure how to make that State as Inactive so that is does not show up on the list of active cases. Suggestions?

Re: Adding a new Choice to State on HR Case table that will be considered Inactive

Michael Fry1 — Wed, 23 May 2018 14:19:39 GMT

You can right-click on field, show choice list, find the new state and mark it inactive

Re: Adding a new Choice to State on HR Case table that will be considered Inactive

kareng — Wed, 23 May 2018 14:49:26 GMT

My fault for not being clear- I realize I can inactivate a choice but I want to make that Choice show in the HR Case list as Inactive like Closed Complete does.

Re: Adding a new Choice to State on HR Case table that will be considered Inactive

Michael Fry1 — Wed, 23 May 2018 16:33:23 GMT

I'm going to guess that there is a client script in your system to hide the choice. Try searching there to see if your have something like that.

Re: Adding a new Choice to State on HR Case table that will be considered Inactive

kareng — Wed, 23 May 2018 16:49:11 GMT

Thanks Michael- Closed Complete State is set to make the case Inactive so it moves from the Open queue to the Closed queue (module). My new choice for State of Withdrawn needs to also treat this Status as an Inactive case and move it to the Closed module.

Re: Adding a new Choice to State on HR Case table that will be considered Inactive

Kiel Sanders — Wed, 30 May 2018 17:16:09 GMT

Hi Karen

The best way to define your new custom state as inactive is to modify the closed_states attribute on the state field. The steps below should help you configure this.

Navigate to the HR Case table. Right click the State field and click Configure Dictionary.
Since the state field is extended from Task, you will want to see modify the attribute specific to the HR Case table. Scroll down to the Dictionary Overrides related list and open the record for sn_hr_core_case (or whatever case table the new status was added to).
Modify the attributes field to include the numeric value associated to the new state you added. This should be a semi-colon separated value under close_states. The example below adds the status value of 49 to the list of inactive statuses associated to this table.

The TaskStateUtils documentation explains how this works at a more technical level.

Re: Adding a new Choice to State on HR Case table that will be considered Inactive

kareng — Thu, 31 May 2018 12:28:53 GMT

Kiel,

Very useful info- thanks.

I added the State to the sn_hr_core_case Dictionary Override Attributes. In testing it, a the case was moved to Inactive but it changed the State to what appears to be the default_close_state of 3 -Closed Complete. I want it to remain as the chosen state of Withdrawn (26) .

Would this happen if the state was not defined in the Task table (since we put it in the HR Case table)? Here is what the attribute looks like now:

Re: Adding a new Choice to State on HR Case table that will be considered Inactive

Kiel Sanders — Fri, 08 Jun 2018 15:06:19 GMT

The "task closer" business rule is likely what is overriding this but I recommend submitting a HI incident to investigate and confirm.