question OOTB UI Action Compose Email not showing in Form Menu for custom tables in HRSD forum

OOTB UI Action Compose Email not showing in Form Menu for custom tables

Miltonism — Wed, 15 Jun 2022 02:56:22 GMT

The out of the box UI Action for Compose Email is not showing up for my custom created HR Case extended tables but this Compose Email UI Action is visible for the out of the box COE tables (HR Payroll, HR Total Rewards, etc..)

These are the out of the box Compose Email attributes and I did not really change anything. The Workspace Form Menu is active and is available for the OOTB COE tables but not for my custom COE tables, but my custom COE tables extend the HR Case table. If anyone has ran into this problem and has a solution, I would love to hear your approach and solution! Thank you all!

Re: OOTB UI Action Compose Email not showing in Form Menu for custom tables

Sai Kumar B — Wed, 15 Jun 2022 05:48:00 GMT

@Miltonism

Ensure, your custom table Collection type dictionary record has the Email client attribute and it's value as True

Below is example of change_request table

Re: OOTB UI Action Compose Email not showing in Form Menu for custom tables

Miltonism — Wed, 15 Jun 2022 06:01:38 GMT

Hi Sai,

Thanks for the response. My custom table is within the Human Resources: Core application extending the HR Case table. Can you guide me on where I can go to the custom table Collection type? All I see for my related lists are Access Controls, Labels, Database Indexes, and Table Subscription Configuration. I tried adding an email field for the Database Indexes but there was no email field. Please advise.

Re: OOTB UI Action Compose Email not showing in Form Menu for custom tables

Aman Kumar S — Wed, 15 Jun 2022 06:28:05 GMT

Hey,

I think you are looking at wrong place.

Go to your table list.
Configure Dictionary
Find dictionary with type = collection
Open it and follow what Sai Kumar has mentioned

Re: OOTB UI Action Compose Email not showing in Form Menu for custom tables

Sai Kumar B — Wed, 15 Jun 2022 09:10:24 GMT

@Miltonism

1.) Go to sys_dictionary table list

2.) Filter records with your custom table name and type as Collection

3.) Open that record, In below you can see the Attributes section there create a record with email_client and set it to true as per my previous response

Re: OOTB UI Action Compose Email not showing in Form Menu for custom tables

Miltonism — Wed, 15 Jun 2022 16:32:19 GMT

Thank you all for the clear instructions! This helped solve my problem and now all COEs are able to use the Compose Email feature with this attribute added!

Thanks!

Re: OOTB UI Action Compose Email not showing in Form Menu for custom tables

Tiger_bubu — Thu, 22 Aug 2024 11:42:06 GMT

Dear Aman i tried this but it only worked in my Ootb instance, but not with the customers instance. is there a way to check other components to make this Compose email available.