question Re: Dynamic translations on HR case form in HRSD forum

Dynamic translations on HR case form

28896goutham — Mon, 06 Feb 2023 12:07:46 GMT

Need help regarding enabling Dynamic translations on HR case form. Inspite adding attribute to the field. It is available for incidents on the same instance but not in HR case form.

Kindly share a solution for this issue.

Thanks in advance!

Incident form fields:

Case form:

Re: Dynamic translations on HR case form

Community Alums — Mon, 06 Feb 2023 15:28:04 GMT

Hi @28896goutham ,

Refer to my answer : https://www.servicenow.com/community/hrsd-forum/dynamic-translation-for-fields-in-agent-workspace/m-p/1341226

Re: Dynamic translations on HR case form

John Zhang1 — Mon, 06 Feb 2023 23:57:56 GMT

I have one YouTube video for "ServiceNow Knowledge Article Automated Translation using Dynamic Translation (Video details - YouTube Studio)

You can use same approach for HR case.

Re: Dynamic translations on HR case form

Alex Coope - SN — Wed, 22 Feb 2023 12:58:26 GMT

@28896goutham,

So this is actually driven by two properties (Dynamic Translation > Properties):

Check to see if the table you want it to work on is in the correct property and vicer versa,

Many thanks,
Kind regards

Re: Dynamic translations on HR case form

Hugo V — Thu, 06 Feb 2025 16:55:54 GMT

Hello,

By default, some fields in sn_hr_core_case have a dictionary override for attributes.

For example, for short description, after clicking on 'Configure Dictionary', go to the 'Dictionary Overrides' related list.

You will see an entry for sn_hr_core_case, open it and from there, add the attribute in the dictionary override entry:

dynamic_translation_enabled=true

Once the attribute is added, you will see the translation button on the HR case form

You can repeat this process for other fields.

Regards,

Hugo