question Re: Disable knowledge feedback in HRSD forum

Disable knowledge feedback

priya lakshmi — Thu, 16 Jun 2022 08:48:03 GMT

I want to disable the feedback creation when worknotes is added for knowledge articles

Re: Disable knowledge feedback

Chas — Thu, 16 Jun 2022 08:59:39 GMT

Hi Priya,

Knowledge feedback can be disabled in the following way.

Go to the knowledge base, and select either the option 'Disable commenting' or 'Disable suggesting'. Disable suggesting will mean that the 'Flag article' button will disappear.

If this helps resolve the problem, please mark the answer as the correct or helpful.

Thanks.

Re: Disable knowledge feedback

Vaishnavi Lathk — Thu, 16 Jun 2022 09:03:02 GMT

Hello,

Go through the below links :-

https://community.servicenow.com/community?id=community_question&sys_id=8c7ec321dbdcdbc01dcaf3231f9619e0

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeFeedback.html

https://community.servicenow.com/community?id=community_question&sys_id=744951dadb24e410fa192183ca96194b

that would be helpful for you.

Regards,

Vaishnavi Lathkar

Re: Disable knowledge feedback

priya lakshmi — Thu, 16 Jun 2022 10:30:08 GMT

I have tried the methods you provided but it didnt work and still the knowledge feedback gets created

Re: Disable knowledge feedback

Chas — Wed, 22 Jun 2022 09:33:18 GMT

Hi Priya,

Here are a few more suggestions you can try depending on what you are trying to achieve.

1. See the link Enable actionable knowledge feedback.

There are some options to disable actionable feedback, but this seems to apply only to the portal and workspace. Worth a try.

2. Secondly, there are some properties you can try to disable which will prevent comments from being displayed or only display to users with certain roles.

Knowledge Mgt properties

Hope this helps.

Re: Disable knowledge feedback

saranyavs — Thu, 09 Feb 2023 12:24:57 GMT

Hi, is that issue resolved? we are also facing same issue