question Transferring a Case in HRSD forum

Transferring a Case

Viren Singh — Fri, 03 May 2024 17:05:32 GMT

I am having this issue while transferring a case from one HR service to another with the existing Case number. I am getting this below error "Please save your changes before transferring the case " Not sure what could be the reason. Appreciate your help in advance

Re: Transferring a Case

Janani Krishnan — Tue, 25 Jun 2024 11:56:18 GMT

I am facing similar issue only when the cases are transferred within ER COEs . Any help would be appreciated

Thanks,

Janani

Re: Transferring a Case

Nisha15 — Tue, 10 Sep 2024 03:41:14 GMT

Hi @Viren Singh ,

any update on this?
I am also facing the same issue.

Thanks

Re: Transferring a Case

Viren Singh — Tue, 10 Sep 2024 10:08:58 GMT

Hi Nisha,

I was able to find the solution.

The issue was in the UI policy script. If you're using g_form.clearValue() to clear values in the script, please remove it from the UI policy and instead, use a Client Script to clear any variable values. This should resolve the problem.

Also, try using the Microsoft debugger to identify which variables are being cleared when you attempt to transfer the case from A to B.

Let me know if it solves your problem.

Re: Transferring a Case

Viren Singh — Tue, 10 Sep 2024 10:13:37 GMT

Hi Janani, try this please

Also, try using the Microsoft debugger to identify which variables are being cleared when you attempt to transfer the case from A to B.

Let me know if it solves your problem.

if this does not work, then try to add the sn_hr_er_case_reader and sn_hr_er_case_writer roles to the assignment group from where you would want to initiate the transfer. Just test with one assignment group first in Dev.

Hopefully this will help

Re: Transferring a Case

Nisha15 — Tue, 10 Sep 2024 12:00:51 GMT

Hi @Viren Singh ,

I checked my ui policy script on sn_hr_core_case table, did not find any script where g_form.clearValue() has been used, Anything else you can think of?