question Re: List display error in Agent workspace for HR Case management in HRSD forum

List display error in Agent workspace for HR Case management

Simanta27 — Mon, 12 Feb 2024 04:46:28 GMT

Hi everyone,

Whenever I am trying to open a list in Agent workspace for HR Case management, it's showing me the error "

Can't display this list

Try contacting your system administrator".

Attaching a screenshot for reference.

Anyone knows how to solve this issue?

Thanks in advance!

Re: List display error in Agent workspace for HR Case management

Rob Sestito — Fri, 16 Feb 2024 18:48:18 GMT

Hello @Simanta27 -

It is dealing with CMDB in the article, but could be related to the same issue you are facing with HR Workspace.

Here are two more SN Docs talking about the same thing: CMDB Workspace lists can not display showing "Method invocation failure for: com.glide.ui.list.graphql.listLayout.ListLayout::getLayoutQuery"

Tokyo Patch 1 Hotfix 1

And another post with the same issue with a couple of people replying: Method invocation failure for: com.glide.ui.list.graphql.listLayout.ListLayout::getLayoutQuery

Maybe too, check to make sure your plugins are all updated correctly dealing with the Agent Workspace for HR Case management. Maybe a plugin is outdated, and therefore missing a system property/file(s).

Hope this helps!

Thank you,

-Rob

** Please remember to mark replies as Helpful and/ or Correct when appropriate **

Re: List display error in Agent workspace for HR Case management

Simanta27 — Fri, 05 Apr 2024 05:55:34 GMT

Hi @Rob Sestito , tried above solutions. The issue still persists. Anything else we can do to solve this? Any help would be highly appreciated. Thank you. 🙂

Re: List display error in Agent workspace for HR Case management

ThunderDev — Fri, 03 May 2024 20:39:24 GMT

I am experiencing the same issue in CSM Configurable workspace for case lists. Were you able to find a solution for this?

Re: List display error in Agent workspace for HR Case management

1234av — Mon, 06 May 2024 04:33:07 GMT

Can you please Refer this documentation ,it contain all the setup for HR case in Agent workspace .

Setting up Agent Workspace for HR Case Management (servicenow.com)

if you have already done this please verify once .

Re: List display error in Agent workspace for HR Case management

ThunderDev — Tue, 07 May 2024 17:16:03 GMT

I am experiencing the same issue using CSM/FSM Configurable Workspace. This issue only happens occasionally and I haven't been able to reproduce it on command. I have came across this KB article (KB1005141) https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1005141 I am hesitant to implement the work around listed on the KB article as it says the following "This does slow down configurable and classic workspaces somewhat". Does anyone have input on this?

Re: List display error in Agent workspace for HR Case management

Rahul115 — Wed, 09 Jul 2025 22:07:25 GMT

are you able to fix the issue