https://www.servicenow.com/community/hrsd-forum/hr-agent-workspace/m-p/2955814#M36955 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/523366">@Rkanodia</a>&nbsp;,</P> <P>Please check in this table&nbsp;<STRONG>sys_cs_live_agent_setup.LIST.&nbsp;</STRONG>U need to enable the checkbox Show Agent Names &amp; Avatars</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SandeepDutta_0-1717746477363.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/363071i6B8827AB057BFFA4/image-size/medium?v=v2&amp;px=400" role="button" title="SandeepDutta_0-1717746477363.png" alt="SandeepDutta_0-1717746477363.png" /></span></P> <P>&nbsp;</P> <P>Also, Please refer to the doc :<A href="https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resources/task/configure-awa-hr.html" target="_blank">https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resources/task/configure-awa-hr.html</A></P> <P>&nbsp;</P> Fri, 07 Jun 2024 07:48:17 GMT Community Alums 2024-06-07T07:48:17Z https://www.servicenow.com/community/hrsd-forum/hr-agent-workspace/m-p/2955760#M36952 <P>When Attaching link to the article it leads to the article in the4 full screen/backend mode, while we would expect it to show in the HR portal. Therefore agents do not use it so often. Can we reconfigure it to show hr portal version?</P> Fri, 07 Jun 2024 07:46:52 GMT https://www.servicenow.com/community/hrsd-forum/hr-agent-workspace/m-p/2955760#M36952 Rkanodia 2024-06-07T07:46:52Z https://www.servicenow.com/community/hrsd-forum/hr-agent-workspace/m-p/2955814#M36955 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/523366">@Rkanodia</a>&nbsp;,</P> <P>Please check in this table&nbsp;<STRONG>sys_cs_live_agent_setup.LIST.&nbsp;</STRONG>U need to enable the checkbox Show Agent Names &amp; Avatars</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="SandeepDutta_0-1717746477363.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/363071i6B8827AB057BFFA4/image-size/medium?v=v2&amp;px=400" role="button" title="SandeepDutta_0-1717746477363.png" alt="SandeepDutta_0-1717746477363.png" /></span></P> <P>&nbsp;</P> <P>Also, Please refer to the doc :<A href="https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resources/task/configure-awa-hr.html" target="_blank">https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resources/task/configure-awa-hr.html</A></P> <P>&nbsp;</P> Fri, 07 Jun 2024 07:48:17 GMT https://www.servicenow.com/community/hrsd-forum/hr-agent-workspace/m-p/2955814#M36955 Community Alums 2024-06-07T07:48:17Z