question Disable commenting checked but still Leave a comment showing in kb_article in HRSD forum

Disable commenting checked but still Leave a comment showing in kb_article

SnehaSaran15 — Mon, 17 Jun 2024 11:00:52 GMT

We have checked Disable comment in our knowledge base but still Leave a comment box is showing in knowledge article. Please suggest

Re: Disable commenting checked but still Leave a comment showing in kb_article

Service_RNow — Mon, 17 Jun 2024 11:03:55 GMT

Hi @SnehaSaran15

please follow this thread

https://www.servicenow.com/community/now-platform-forum/how-can-i-disable-guests-from-leaving-comments-on-kb-articles/m-p/1063370

Re: Disable commenting checked but still Leave a comment showing in kb_article

Community Alums — Mon, 17 Jun 2024 11:09:49 GMT

Hi @SnehaSaran15

You can try clearing the cache and reloading the browser, or check the article specific settings. These methods are elaborated below:

1) Clear Cache and Reload the Page:

Sometimes, changes might not reflect immediately due to caching. Clear your browser cache or try accessing the knowledge article in an incognito window.

2) Verify Article Configuration:

Open the knowledge article in question.

Check the article-specific settings to ensure there is no override enabling comments.

Thanks,

Hope this helps.

If my response proves helpful please mark it helpful and accept it as solution to close this thread.