question Re: ITSM in HRSD forum

ITSM

Raj23 — Wed, 03 Jul 2024 06:17:04 GMT

I have a requirement that employees should enter the training attended as an entry that gets approved by their line managers and then gets accumulated into table which can be used for reporting etc.

How should I proceed with the Request

Do I have to create a scoped application

Can you help me in brief to know what approach I have to take to get the fulfilled.

Re: ITSM

SAI VENKATESH — Wed, 03 Jul 2024 14:16:31 GMT

Hi @Raj23

Based upon the Requirement You can create a scoped application or else you can create a record producer and mapping the values to the new table created.

Firstly, design how the form looks like, and based on that, do the implementation.

Once you have sufficient data in the table, you can create reports.

Thanks and regards

Sai Venkatesh

Re: ITSM

AshishKM — Wed, 03 Jul 2024 14:27:53 GMT

Hi @Raj23,

There is OOTB application for Skill Management, you can utilize that with some custom process.

Explore this module first, i dont think you need any custom scope app.

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/skills-management/reference/skills-management.html

-Thanks,

AshishKM

Re: ITSM

Raj23 — Thu, 04 Jul 2024 09:24:00 GMT

So if I start by Scoped Application then do I have to create the Record Producer, Can you help me to know what are the steps involved in implementing this Scope using Scoped Application.

Re: ITSM

SAI VENKATESH — Thu, 04 Jul 2024 13:30:13 GMT

Hi @Raj23

For the scoped application, creation :

In the application navigator System applications ----> studio(it is one of the option) and then proceed further based upon your need.

For the record Producer:

Generally If you want Firstly you need to create a new table and call the table in the record producer. so once record producer is submitted directly the data gets populated in the new table .

Thanks and Regards

Sai Venkatesh

Re: ITSM

Markus Nilsson — Sun, 07 Jul 2024 20:56:17 GMT

Hi @Raj23,

if your company has the enterprise license I would recommend you to have a look at learning posts. There is some standard integrations available to some common LMS, giving managers and employees good insights of the trainings/learning completed.

Re: ITSM

Community Alums — Sun, 07 Jul 2024 21:53:36 GMT

@Raj23 a custom table in a scoped application can work, just check that you don't have any licensing restrictions with building scoped apps and custom tables. I wouldn't create a custom table under global, as best practice it should be self contained in a scoped application. If you're good with the scoped app then think of what fields can be built under a "training table" then in your record producer align the questions you ask on the form to be mapped with the fields in your table.

Re: ITSM

David Aldridge — Mon, 08 Jul 2024 00:31:36 GMT

@Raj23 do you have HRSD implemented? Are you looking for a solution to this using HRSD?

Re: ITSM

Raj23 — Mon, 08 Jul 2024 06:52:32 GMT

yes we have HRSD implemented,

Re: ITSM

David Aldridge — Tue, 09 Jul 2024 02:06:52 GMT

Hi @Raj23 , given you have HRSD I would recommend looking into some of the out of the box options before jumping into building a custom app. As pointed out by @Markus Nilsson there are Learning Posts designed for this type of thing. If they don't match your use case, you may want to look at an HR Service where employees can log training they've done (you can use service activities for approvals, HR Tasks etc.). If the training is specific, worth looking into skills management as well as this might also line up with your use case.

HTH

Re: ITSM

David Aldridge — Tue, 09 Jul 2024 02:09:12 GMT

Sorry, credit to @AshishKM who had already mentioned skills (I missed his post orignially).

Re: ITSM

Raj23 — Tue, 09 Jul 2024 06:49:35 GMT

Can we use Employee form for this Project?

Re: ITSM

AshishKM — Tue, 09 Jul 2024 17:08:25 GMT

Yes, you can use if you have some custome process in mind.

You can provide some interface (e.g catalog forms) to users for apply/manage/update their own learning/skill set.