question Hr agent workspace in HRSD forum

Hr agent workspace

Imran31 — Wed, 28 Aug 2024 06:43:17 GMT

I am not able to option to change the application for agent workspace to "Agent Workspace for HR Case Management".
please refer the below screenshot.

Re: Hr agent workspace

michaelj_sherid — Fri, 23 Aug 2024 12:20:01 GMT

@Imran31 It looks like you are limited on the roles you have. Please verify you have the

sn_hr_agent_ws.admin & sn_hr_core.admin roles.

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike

Re: Hr agent workspace

Imran31 — Wed, 28 Aug 2024 06:40:16 GMT

@michaelj_sherid I do have both of roles please see the screenshot attached.
Role

Re: Hr agent workspace

Wessel van Enk — Wed, 28 Aug 2024 09:11:03 GMT

Hi Imran,

The name of the scope has changed. It's now Human Resources: Workspace (see screenshot).

Re: Hr agent workspace

michaelj_sherid — Wed, 28 Aug 2024 12:23:47 GMT

Hi @Imran31 I made an assumption that you also have the sn_hr_core.case_writer role. If you have all of the roles I mentioned you should be able to see the Agent Workspace for HR Case Mgmt scope. I recommend submitting a Hi Support Case to have this investigated since in an OOtB installation you should see the scope given the roles you already have. As an FYI, the Agent Workspace for HR Case Management is the Configurable workspace, which is the newer interface.

Regards,

Mike

Re: Hr agent workspace

Rob Sestito — Wed, 28 Aug 2024 15:25:06 GMT

Hey @Imran31 -

Did you recently install the plugin for Agent Workspace for HR Case Management? And then go to the UI Builder right/shortly after the install?

I have seen before where logging out of the system and then back in after a certain plugin(s) is installed, such as Agent Workspace for HR Case Management.

If you have logged out since posting this question, try and see if the plugin is there now for you to select. Otherwise, you could rebuild/repair the plugin itself, or create a case with SN HI Support, as @mich7 has suggested.

Cheers,

-Rob

Re: Hr agent workspace

Imran31 — Thu, 29 Aug 2024 09:56:06 GMT

@Rob Sestito I did the rebuild/repair of the plugin but still it is not working. I think I need a HI Support ticket for further investigation of the issue

Re: Hr agent workspace

Imran31 — Thu, 29 Aug 2024 09:57:43 GMT

@Wessel van Enk I am not able to find out Human Resources: Workspace Application

Re: Hr agent workspace

Wessel van Enk — Thu, 29 Aug 2024 11:41:03 GMT

Hi,

Maybe you miss the new application. Everything is recently moved to Configurable Agent Workspace and all legacy/classic versions are faced out.

You need the Agent Workspace for HR Case Management [com.sn_hr_agent_ws] plugin. See the link below for all the information: Setting up Agent Workspace for HR Case Management (servicenow.com)

Re: Hr agent workspace

Rob Sestito — Thu, 29 Aug 2024 13:01:07 GMT

@Imran31 - Okay, makes sense to reach out to them then.

If you don't mind, when you get help from HI Support and they resolve. I would love to know what they find. Again, if you don't mind - would love an update on your issue.

Hope HI Support figures this out for you!

Cheers,

-Rob