question Re: Unable to crate HR Case from agent workspace in HRSD forum

Unable to crate HR Case from agent workspace

sibasundarsahoo — Tue, 17 Dec 2024 15:34:49 GMT

I am trying to create HR Case by through of Hr agent workspace, once I open workspace click on + icon then click on "Create HR Case". Then showing below error "The page you are looking for could not be found".

I think this page is not in our instance so how to find this and fix this issue.

@Allen Andreas @Pradeep Sharma @Community Alums @Anurag Tripathi @Mark Roethof @Ankur Bawiskar @Sanjiv Meher @Brad Tilton

Re: Unable to crate HR Case from agent workspace

Ankur Bawiskar — Tue, 17 Dec 2024 15:44:07 GMT

@sibasundarsahoo

was this working fine earlier?

did you upgrade recently?

Re: Unable to crate HR Case from agent workspace

Anurag Tripathi — Tue, 17 Dec 2024 15:59:50 GMT

Check if there is the workspace view present on the table.

Re: Unable to crate HR Case from agent workspace

sibasundarsahoo — Wed, 18 Dec 2024 10:21:53 GMT

Yes i have facing this type of issue in Xanadu upgrade .

How to configure to create an HR case as before?

Re: Unable to crate HR Case from agent workspace

Ravi Chandra_K — Wed, 18 Dec 2024 10:51:45 GMT

Hello @sibasundarsahoo

Go to the UI Builder and the corresponding workspace, in this case, the workspace with URL path

Open the workspace configuration. You should be able to see a list of it's Pages and Variants.

Search for the page having issue, in this case, /record from the URL

Check the pages under it and make sure it is active, in this case, Record Default was inactive

Click on Settings and check Active

Please refer below article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1308082

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra